International Journal of Business and Management Review (IJBMR)

EA Journals


The Impact of Total Quality Management on Organizational Performance: A Study of First Bank Nigeria Plc (Published)

This study is an attempt to examine the Impact of Total Quality Management (TQM) on organizational performances, A Case Study of First Bank plc. The research further focuses on the approach adopted by organizations that has implemented the concept and the rate of success achieved. This prove that effective Total Quality Management implementation can improve their competitive abilities and provide strategic advantages in the market place. The major objective of the study is to ascertain the impact of Total Quality Management implementation in the organization, and adoption of Total Quality Management practices among staff of First Bank plc in Uyo. The survey research design approach was adopted for the study. The target respondents were staffs of 11 branches of First bank plc operating within the study area. A sample size of 168 employees were adopted for this study and were assessed using the systematic sampling technique. The main data used were from primary sources gathered with the use of a likert scaled questionnaire. Data gathered were analyzed with the Pearson’s Product Moment Correlation (PPMC) Analysis at a 0.05 significant level.  The major finding of the research is that all staff of First Bank Plc. is fully involved in the practice of Total Quality Management in their day to day business, the aforementioned organization agreed that Total Quality Management have impact in organizational performance.

Keywords: Performance, Total Quality Management, customer focus and management leadership

Effect of Competitive Aggressiveness On Performance of Star Rated Hotels in North Rift Region, Kenya (Published)

When customers are delivered a service that is merely ‘acceptable’, their heads will be easily turned if a better provider comes along. Therefore, hotels should constantly be competitively aggressive in order to sustain their customers delight for their profits to thrive and attain high performance. This is because competitive aggressiveness has an effect on firm performance. However, there are limited studies conducted on the effect of competitive aggressiveness on the performance of star rated hotels in the context of developing countries. In this regard, this study was designed to assess the effect of competitive aggressiveness on performance of star rated hotels in North Rift Region, Kenya. The study was grounded on stakeholders’ theory. This study relied on positivism philosophy and explanatory research design based on samples drawn from across the star rated hotels in North Rift Region. The target population was 575 hotel employees. Data was collected by use of self-administered structured questionnaire and was analyzed by use of both descriptive and inferential statistics using SPSS version 25. The findings showed that competitive aggressiveness significantly affects performance of star rated hotels. Competitively aggressive star rated hotels are more likely to improve their competitive positions, market share, and increase their performance if they transform themselves and evolve with the times. Basing on the stakeholder theory, for competitive aggressiveness the hotels have to be incarnate of forward looking and opportunity seeking strategies in anticipation of future trends and demands of the stakeholders to capitalize on their performance.


Keywords: Hotels, Performance, competitive aggressiveness

Leadership Practices and the Performance of Public Organizations in Kenya: A Case of Nyeri County Headquarters (Published)

Despite the central role leadership plays in achieving set objectives for organizations, leadership practices can sometimes be an impediment to achieving those goals and objectives. The study examined influence of leadership practices on performance of public organisations in Kenya, Nyeri County Headquarters. Predictor variables included communication, leadership support, accountability, and delegation. Out of the 159 randomly selected participants, 113 successfully participated, translating into 71% response rate. From the findings, 53%, 76%, 73%, and 64% of the respondents respectively agreed that communication, leadership support, accountability, and delegation influenced performance of public organizations. Inferential statistics showed that communication (p=0.002<0.05), leadership support (p=0.001<0.05), accountability (p=0.004<0.05), and delegation (p=0.003<0.05), all significantly influenced organizational performance in the public sector in Kenya. In conclusion, leadership practices generally significantly influenced organizational performance in the public sector. The study recommended good leadership practices in Kenyan public sector through effective HR policies and management structures for better performance.

Keywords: Kenya, Nyeri, Performance, leadership practices, public organizations

Corporate Social Responsibility and Performance of Listed Pharmaceutical Sector Firms in Nigeria (Published)

The purpose of this study was to examine the relationship between corporate social responsibility and performance of listed pharmaceutical companies in Nigeria. Using the ex-post facto research design, secondary data was collected from published annual reports of sampled five pharmaceutical companies listed on the Nigerian Exchange Group from 2015 to 2021. The ordinary least square regression technique was used in conjunction with E-views version 9 computer software to evaluate the collected data. Corporate social responsibility was found to have a positive and statistically significant relationship with profits for publicly listed pharmaceutical companies in Nigeria. Policies favoring an acceptable rise in corporate social responsibility were recommended as a goal for the management of pharmaceutical businesses.

Keywords: Corporate Social Responsibility, Performance, pharmaceutical sector

Relationship Between Clan Culture and Performance of Public Secondary Schools in Turbo Sub County, Kenya (Published)

Performance indicates how effectively and efficiently business strategy has been implemented. It has been associated with the extent to which organization achieves its goal. This study treated Performaance of Secondary schools in terms of achievement of national goals of education which include promotion of social, economic, technological and industrial skills assessed in terms of academic performance. The process of goal achievement involves daily organizational operations which constitute organization culture. This study sought to find out whether there is any relationship between clan culture and performance of public secondary schools in Turbo Sub-county, Kenya. The study will add knowledge to the existing literatures on clan culture and performance. It will benefit various entities and education stakeholders. The study was hinged on goal setting theory proposed by Edwin Locke, Cameroon and Queen Model. Reviewed literatures on the topic exhibited some inconsistencies which prompted this study to be conducted. Correlational research design was adopted targeting all 31 public secondary schools across Turbo Sub County. Stratified random sampling procedure was employed and self-administered questionnaires and document analysis guide were used in data collection. The sample size of 181 teachers with TSC registration and permanently employed was used. Pearson product moment correlation and regression model were utilized in data analysis. The study found positive and significant relationship between clan culture and performance of secondary schools in Turbo Sub County. The study therefore recommends the schools to nurture and embrace clan cultural traits to enhance performance of public secondary schools across Turbo Sub County, Kenya. 

Keywords: Clan culture, Performance, Public Secondary Schools

Effects of Change Management on Firm Performance: A Case Study of Mira Purification LTD Abuja (Published)

This study examined the effect between change management process and performance in mira purification ltd Abuja of the beverage sector. The data used in this study were collected from mainly primary source. The main research instrument was structured questionnaire and the research questions were asked to guide the respondents in order to elicit information on the subject matter. The study had a population of 110 made up of owners, employees of private firms, technical engineers, unions and association and journalists. Simple random sampling was used to administer copies of questionnaire on the respondents. The study adopted the use of descriptive statistics to analyze the demographic characteristics of the respondents while inferential statistics of simple linear regression was used to test the hypotheses in line with the objective of the study. The study found out that there is a significant and positive relationship between change management process (CMP) and Performance (PF) in mira purification ltd aspect of the beverage sector. It was recommended that based on the study examined, the management of mira purification ltd should build a solid scope and concept of the change, analyze the current and future state of the change and develop a possible and desired result that will enhance the performance of the organization in terms of project outcome. The study will advise the management to critically look at the planning of change as a clear step towards analysis, measurement and possible avoidance of resistance that is likely to occur in the course of a change to make implementation and deployment efficient for the organization. The study concludes that the activities of identification of change can influence the project outcome of the organizations performance in the beverage sector as there is a direct and positive significance and that is potent tool for managing change as it relates to performance. It will be important to say that company should invest in expert and role models to manage change management process so that improvement, participation, effectiveness, adherence and speedy execution of change can be achieved in the beverage sector.

Citation: Mmeje U.D, Onibon M.T.G, Rauf, R. I. (2023) Effects of Change Management on Firm Performance:  A Case Study of Mira Purification LTD Abuja, International Journal of Business and Management Review, Vol.11, No. 3, pp.11-28

Keywords: Identification, Performance, Planning, change management process, evaluation and communication

Ownership Structure and Performance of Selected Quoted Manufacturing Companies in Nigeria (Published)

This study evaluated the effect of equity ownership structure on the financial performance of selected quoted manufacturing companies in Nigeria. The focus of the evaluation is on the relationship between ownership structure variables (managerial, institutional and foreign) on firm performance (Return on Equity and Return on Asset).  Data were collected for this study through secondary source for the period 2011 – 2020.  60 manufacturing firms listed on the Nigerian Stock Exchange were purposively sampled.  Data were collected on variables such as institutional owners’ equity, managerial ownership equity, foreign ownership equity, Total Assets, shareholders’ fund and earnings after interest and tax will be collected from the Annual Reports of the companies. Data collected will be analyzed using tables, descriptive statistics, correlation and regression analysis. Also, the data collected were subjected to pooled General Least Square, Random and Fixed Effects regression model in testing the hypotheses of the study. It was discovered that all the variables i.e. (ROTA, ROE, MON, LEV, LASSET, ION, FON and AGE) had correlation coefficients that were very low and they are less than 0.9 having either positive or negative values. It was discovered that all the series show a high level of consistency being that their mean and median values are within the maximum and minimum values of the series. Too the deviation of the actual data from their mean value are exceptionally high, typically demonstrated by the relatively high value of the standard deviations. The study recommended that improvement should be made on corporate governance to focusing on sound equity ownership structure in order to attract foreign investors. Likewise, Industrial investors should emphasize the importance for the inclusion of institutional investors inclusion in companies,’ ownership structures and collision between the directors and dominant shareholders should be prevented.

Keywords: Manufacturing Companies, Nigeria, Ownership Structure, Performance

Top Management Commitment and Sales Force Performance of Beverage Manufacturing Companies in Nigeria (Published)

This study was designed to examine the influence of top management commitment on salesforce performance in selected beverage manufacturing firms in Nigeria. The study population was 151 and made up of all persons that are involved in sales of both alcoholic and non-alcoholic beverages manufactured in Nigeria. The major instrument for data collection was the questionnaire. The proxies for top management commitment were leadership, management involvement, management support and resource allocation. The instrument was administered to every member of the population out of which 142 copies of the questionnaire were completed and returned in useable form. Data collected were analyzed using percentage analysis and hypotheses formulated were tested using the multiple regression analysis. Findings from the study revealed that there is significant relationship between the top management variables (i.e. leadership, management involvement, management support and resource allocation) and salesforce performance. Based on the findings, it was concluded that top management commitment influences salesforce performance in the beverage manufacturing companies in Nigeria. Consequently, it is recommended, among other things, that top management should show leadership by driving improvement that will enhance sales through the performance of the sales team. Also, they should allow team members’ input into decision making on issues concerning sales.

Citation: Ini Smart Udoh, Andrew Amuamuziam Okwudu and Uduak E. Joseph (2022) Top Management Commitment and Sales Force Performance of Beverage Manufacturing Companies in Nigeria,International Journal of Business and Management Review, Vol.10, No.1, pp.1-12




Keywords: Leadership, Management, Performance, Resource Allocation, involvement, salesforce, support

Behavioral Anchored Rating Scale and 360 Degrees: Performance Appraisal Strategies for Achievement in Healthcare Facility (Published)

The central concept of the study was achievement in terms of employee engagement, teamwork and time management. The objectives were, to investigate the effects of 360 degree appraisal and behavioral anchored rating scale on achievement. The target population was 206. Stratified random sample was used to select a sample size of 60 respondents. Data was collected using questionnaires and analyzed using descriptive and inferential statistics with the aid of statistical package for social science. The findings revealed that behavioral anchored rating scale and 360 degree appraisal had a positive and significant effect on achievement. The study concluded that appraised employees accomplish targets, set goals and organization good at time management hence achievement. Employee performance depends on level of management and 360 degree evaluation and behavioral anchored rating techniques. The healthcare facilities should appraise employees periodically, review, revise and align performance appraisal strategies towards achievement of goals and objectives.  It is also recommended that feedback mechanism be reviewed, simplified and improved to reflect prevailing performance levels in the organization.

Citation: Keter Leonard Kiplangat, and Kipkorir Sitienei Chris Simon (2021)Behavioral Anchored Rating Scale and 360 Degrees:  Performance Appraisal Strategies for Achievement in Healthcare Facility, International Journal of Business and Management Review, Vol.9, No.5, pp.1-21



Keywords: Achievement, Healthcare, Performance, Strategies.

Queuing System and Performance of Guaranty Trust Bank Nigeria Plc, Ekpoma, Edo State (Published)

The broad objective of this paper is to determine the effect of queuing system analysis on performance of Guaranty Trust Bank Nigeria Plc, Ekpoma, Edo state. Specifically, this paper seeks to examine the effect of system (facility) utilization rate on competitive advantage of the focused institution. The study was anchored on resource base theory propounded by Robert Grant (1996). Survey design was used, a population of 1,129 which emanated from the service rate of a five- day study was used for the study, the data was analyzed using tables, bar charts and tora soft- ware version 1.00. Findings revealed that facility (system) utilization impacts the competitive position of Guaranty Trust Bank Nigeria Plc. Ekpoma since (Rho/c) value = 0.435, (Mu) value = 15.05 and (Ws) value = 0.07. The study concludes that an analysis of the queuing system of the institution from time to time could aid its performance level. Sequel to the conclusion, the researcher recommended an increase in the number of servers used by the financial institution in focus because of the number of local governments (Esan West, Esan Central, Igueben and Uhunwonde) it serves.


Citation: Ohue Paul Itua (2021) Queuing System and Performance of Guaranty Trust Bank Nigeria Plc, Ekpoma, Edo State, International Journal of Business and Management Review, Vol.9, No.4, pp.22-38

Keywords: Competitive Advantage, Performance, Queuing system, system (facility) utilization

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