European Journal of Business and Innovation Research (EJBIR)

EA Journals

Information Technology

Revolutionizing Business Administration and Management with Information Technology: A Study of NITEL in Port Harcourt (Published)

Information technology is the creation, processing, storing, securing, and exchanging of all types of electronic data through the use of computers, networking, storage, and other physical devices, infrastructure, and procedures. It is typically utilized in relation to business operations as opposed to personal or recreational technology. This paper therefore examines the revolutionization of information technology on business administration and management. The aim is to determine the impact of information technology on NITEL, Port Harcourt. To achieve this, the researcher adopted the survey research design vis-à-vis a qualitative study because of the use of a questionnaire as a survey instrument. The findings of this research show that information technology optimizes business administration and management. It also shows that certain factors, such as staff redundancy, fraud, and high maintenance or repair costs, are some of the problems associated with information technology at NITEL. The research concludes that information technology has had a significant impact on the management and administration of business at Nigerian Telecommunication (NITEL). For optimal operation and optimum output service, the various machines or equipment originating from information technology require adequate and efficient handling.

Keywords: Impact, Information Technology, Management, business administration

The Effect of Information Technology on Growth of Micro-Insurance Business: A Survey of Commercial Insurance Companies in Kenya (Published)

The micro-insurance business has a huge potential for growth in Kenya, which is typically a micro-insurance market. However, the country’s paltry growth in overall insurance penetration from 2.54% in 2006 to 3.0% in 2010 is not attributable to emerging business areas such as micro-insurance, but to the traditional insurance product lines. Information technology can be leveraged to increase micro-insurance penetration. This study examined the influence of information technology on the growth of micro-insurance business in Kenya. A survey of commercial insurance companies was conducted to provide an understanding of the effect of information technology as a driver of micro-insurance growth. The findings revealed a high positive significant correlation between information technology and growth of micro-insurance. The implication is that sustainable growth of micro-insurance business among the low-income Kenyan population can be greatly enhanced by leveraging the benefits of information technology. Therefore micro-insurance service providers should embrace information technology systems as a strategic action in order to tap into the ripe micro-insurance client base.

Keywords: Growth, Information Technology, Micro-insurance

Service Innovation and Competitive Advantage (Published)

Service Innovation suggests how the concept of service can be improved which is already in practice. This can be either refined competence in customer relations, channel of distribution or innovation in technology or it can be combination of all three. Investing in the development of both physical and non-physical components of products and services available for sale can lead to enhanced business prospects, ultimately ensuring success.

This paper attempts to indentify core ingredients of service innovation and their impact on Online B2B industry in attaining competitive advantage with a resource based view. The difference found in organizational performance in the context of Online Business can be partially explained by Information Technology, Human Resource Management, Research & Development and strategic alliances practices and policies.

Furthermore, the research also attempts to establish how proper implementation of Human Resource Management practices, experienced adoption of Information Technology and IT-enabled services, well connected and inform Research and development can all together render greater service innovation opportunities whereas strategic alliance is the mediocre variable which requires lots of efforts to impact positively on service innovation.


Keywords: Competitive Advantage, Development, Human Resources, Information Technology, Research, Service Innovation, Strategic Alliances

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