European Journal of Business and Innovation Research (EJBIR)

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Revolutionizing Business Administration and Management with Information Technology: A Study of NITEL in Port Harcourt


Information technology is the creation, processing, storing, securing, and exchanging of all types of electronic data through the use of computers, networking, storage, and other physical devices, infrastructure, and procedures. It is typically utilized in relation to business operations as opposed to personal or recreational technology. This paper therefore examines the revolutionization of information technology on business administration and management. The aim is to determine the impact of information technology on NITEL, Port Harcourt. To achieve this, the researcher adopted the survey research design vis-à-vis a qualitative study because of the use of a questionnaire as a survey instrument. The findings of this research show that information technology optimizes business administration and management. It also shows that certain factors, such as staff redundancy, fraud, and high maintenance or repair costs, are some of the problems associated with information technology at NITEL. The research concludes that information technology has had a significant impact on the management and administration of business at Nigerian Telecommunication (NITEL). For optimal operation and optimum output service, the various machines or equipment originating from information technology require adequate and efficient handling.

Keywords: Impact, Information Technology, Management, business administration

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