Artificial Intelligence and Organizational Performance in Selected Nigerian Commercial Banks (Published)
This research paper discusses the impact of artificial intelligence (AI) on organizational performance in the chosen commercial banks in Nigeria in terms of operational efficiency, delivery of customer service, and profitability. In this case, a descriptive survey research design has been used and 312 out of a total of 395 out of the distributed questionnaires were received, including 312 valid respondents of Access Bank Plc, Zenith Bank Plc and First Bank of Nigeria Limited. Data analysis entailed descriptive statistics, correlation and multiple regression analysis. The research results indicate that AI has a substantial improvement in the performance of the organization. Descriptive results show that AI improves operational efficiency (mean = 3.88), customer service delivery (mean = 3.88), and profitability (mean = 3.83). Correlation analysis indicates strong positive relationships between AI dimensions and performance, with operational efficiency showing the strongest association (r = 0.612, p < 0.01). Regression results further confirm that AI significantly predicts organizational performance (R² = 0.61), with operational efficiency (β = 0.361, p < 0.001), customer service (β = 0.318, p < 0.001), and profitability (β = 0.289, p < 0.01) as significant predictors. The study concludes that AI is a critical driver of performance in the banking sector, enhancing efficiency, service quality, and financial outcomes. It recommends increased investment in AI technologies, staff training, and integration of AI into strategic decision-making processes to sustain competitive advantage.
Keywords: Artificial Intelligence, Banking Sector, Customer Service Delivery, Digital Transformation, Nigerian commercial banks, Operational Efficiency, Organizational Performance, Profitability
Effect of Entrepreneurship and Innovation on Business Management in Selected Firms in Abuja Municipal Area Council (AMAC), FCT-Abuja (Published)
The current seminar paper focused on the impact of entrepreneurship and innovation on the management practices of certain businesses in AMAC, FCT, Abuja. Given the dynamics of modern business environment, with its constant technological advancements and stiff competition among companies, entrepreneurial mind-set and innovations have become two vital factors that promote effective organizational operations. With reference to recent research findings and theoretical frameworks, the research paper investigated how the integration of entrepreneurial skills like: taking risks, proactivity, and identifying business opportunities affects the efficiency of management and decision-making processes in companies, while interacting with innovation strategies. From the results, firms characterized by entrepreneurship and innovation are more adaptable and efficient in their operations than other businesses. Recommendations have been outlined in the conclusion where it is advised that firms within the AMAC should adopt innovation systems and encourage entrepreneurship within their organizations.
Keywords: AMAC Abuja, Business Management, Entrepreneurial Orientation, Entrepreneurship, Innovation, Organizational Performance
From AI Readiness to Organizational Performance: The Mediating Role of AI Adoption in A Mena-Anchored Multi- Industry Study (Published)
Organizations increasingly invest in AI readiness, yet evidence remains mixed on whether such readiness improves performance directly or only after AI is adopted in practice. This study examines how innovation and the structural determinants of AI affect perceived organizational performance, with AI adoption tested as a mediating mechanism. Drawing on the TOE/TOEH framework, dynamic capabilities theory, and the resource-based view, data were collected through a bilingual online questionnaire from 422 professionals, mainly from MENA organizations. The model was assessed using SPSS, SmartPLS 4, and PROCESS Model 4. Results show that structural determinants strongly predict AI adoption, and AI adoption significantly improves perceived organizational performance. However, structural determinants do not directly affect performance once AI adoption is included. AI adoption fully mediates the structural determinants-performance relationship, while innovation affects performance directly and is not mediated by AI adoption. The study clarifies how AI readiness becomes performance-relevant only through actual adoption.
Keywords: AI adoption, AI readiness, Innovation, MENA, Organizational Performance, structural determinants
Exploring the Nexus Between Innovative Human Capital and Organizational Performance (Published)
This study examined the nexus between innovative human capital and organizational performance. Innovative human capital is the foundation stone of any business organization. The study’s objectives were to ascertain whether innovative human capital affects an organization’s performance and to determine if human capital development affects employee performance. The hypotheses were developed in line with the study’s goals. In this study, a survey research design was employed. Both primary and secondary sources provided data for the study. The total questionnaire distributed was 539 but only 502 were returned. Since it is commonly recognized that no firm can function fully without innovative human capital, the study concluded that innovative human capital is extremely important to any organization. According to the study’s findings, the researchers advised that organizations should encourage employees to attend conferences and seminars, make sure that employee’s efforts are periodically evaluated to determine how they help the organization achieve its objectives, and require educational qualifications before hiring, selecting, promoting, and placing employees. To put it briefly, modernization is made possible by the processes of inventive human capital.
Keywords: Organization, Organizational Performance, human capital development human capital management, innovative human capital
Employee Retention Strategies and Organizational Performance in Nigerian Federal Inland Revenue Service Abuja (Published)
This study examines the nexus between employee retention and organization performance of Federal Inland Revenue Service, FCT, Abuja, Nigeria. This is with the view of examine the impact of training program, reward system and work environment on organization goal of Federal Inland Revenue Service, FCT, Abuja, Nigeria. The study employed survey research design. The target Population for this study comprised of 501 staff of Federal Inland Revenue Service, Abuja. The data collected was analysed using multiple regression. The outcome of the study indicates that training program, reward system as well as work environment has a positive and significant impact on organization goal of Federal Inland Revenue Service, FCT, Abuja, Nigeria. That is, training programs, the reward system, and a conducive working environment play crucial roles in enabling the Federal Inland Revenue Service (FIRS) to retain its best employees. It is therefore recommended that Federal Inland Revenue Service (FIRS) should institutionalize continuous professional development programs and align reward systems with employee performance metrics to foster a supportive work environment, enhance job satisfaction, and improve employee retention rates.
Keywords: : training program, Employee Retention, Organizational Performance, Reward system, Work Environment, organization goal
The Structural Relationship Between Total Quality Management and Organisational Performance: A Study of Deposit Money Banks In Nigeria (Published)
The study examines the causal relationship between total quality management (TQM) and organizational performance of deposit money banks in Nigeria. A cross-sectional survey design was employed, with primary data collected through structured questionnaires. Ten deposit money banks in Lagos State were purposively selected, representing the ten largest banks in Nigeria by total assets as of H1 2023. A judgmental sampling technique was used to select respondents, specifically managers from the chosen banks. From each bank, 20 managers from various departments were selected, resulting in a sample size of 200 respondents. Partial Least Squares-Structural Equation Modeling (PLS-SEM) was utilized to analyze the collected data. The results reveal that, although TQM practices such as leadership (LD), people management (PEM), strategic planning (SP), process management (SP), and information and analysis (IA), are positively related to employee performance (EMP), only PEM, PM, and IA, are significantly related to EMP. Also, LD, PM and IA are significantly and positively related to the banks’ innovation performance. These indicate that TQM practices have significant effect on employee performance and innovation success in deposit money banks in Nigeria.
Keywords: Banking Industry, Competitive Advantage, Organizational Performance, Total Quality Management
Strategic Agility and Organizational Performance in Selected Manufacturing Firms in South-South Nigeria (Published)
This paper focused on the influence of strategic agility on organizational performance in selected manufacturing firms in South-South Nigeria. The general objective of the study was to examine the effect of strategic agility on organizational performance in selected manufacturing firms in South-South Nigeria. The research questions and hypothesis were formulated to work with the research objective. A survey research design was adopted for the study and a sample size of 177 respondents were drawn from the population of 319. The major instrument for data collection was structured questionnaire administered to the respondents using Bowley’s formula for proportionate representation from the population. The data collected were analyzed using simple percentage and Simple Linear Regression Analysis. Results showed that strategic agility dimension of strategic leadership and organizational flexibility had a statistical influence on organizational performance with X1= R2 = 666 and X2 = 763 at 0.05 level of significance. Based on the findings of the analysis, the study concludes that, the dimensions of strategic agility (strategic sensitivity and core competence) are relational aspect that affects organizational performance. Consequently, it is recommended that every organization should be empowered with the dimensions of strategic agility to help them navigate complex and ever-changing business environment successfully.
Keywords: Organizational Performance, Strategic Agility, core competence, strategic sensitivity
Lean Management and Organizational Performance in Selected Manufacturing Firms in Akwa Ibom State (Published)
Keywords: Lean management, Organizational Performance, Value stream mapping, waste elimination
Employee’s Work Behaviour: Absenteeism, Embezzlement, & Organizational Performance (Published)
Local government councils are established to ensure that the needs of the people at the grassroots level are properly taken care of. The extent to which local governments council are able to perform effectively hinges on the work behaviour of their employees. This study seeks to investigate the employee’s work behaviour and organizational performance in selected local government council areas in Akwa Ibom State. Two objectives were designed for the study as well as two research questions and two research hypotheses. The population of the study was 497which comprise of the three senatorial districts in Akwa Ibom state, while 269 was the sample size. Survey research design was used, while proportional and simple random sampling techniques were as well used in the study. The research instrument used in the study was adapted from different sources. Using Pearson Product Moment Correlation (PPMC) analysis, the formulated null hypotheses were tested at 0.05 level of significance. Results from the analysis showed that absenteeism has a positive and significant relationship with the performance of selected local government council areas in Akwa Ibom State (r = 0.765, p<0.000); while embezzlement of funds has positive and significant relationship with the performance of selected local government council areas in Akwa Ibom State (r = 0.764, p<0.000). The researcher concluded that employee’s work behaviour affects the performance of the studied local government council areas in a positive and significant manner. It was concluded that there is a positive and significant relationship between employees’ behaviour and organizational performance in selected local government council areas in Akwa Ibom State. It was recommended that employees should not be randomly approved to be absent from work and when it is inevitable, works should be properly designed to stopping/disrupting work flows and more control mechanisms such as the use external auditors should be introduced in the studied local government areas
Keywords: Absenteeism, Organizational Performance, embezzlement
Environmental Accounting and Organisational Performance of Listed Industrial Sector Companies in Nigeria (Published)
Corporate performance in Nigeria is largely determined on how companies treat their environment. Listed oil businesses in Nigeria’s stock exchange were studied for the influence of environmental accounting on their financial performance. An ex-post facto design was used in the research. From the annual reports and financial statements of listed firms on the Nigerian stock exchange, researchers gathered secondary data that was utilized in the study. As proxies for Environment Accounting (EVA), Waste Management Cost (WMC), CDC, and EHSC, the independent variable is Waste Management Cost (WMC) (EHSC). The dependent variable is the company’s performance in terms of return on asset, return on equity, and profit margin. Canonical correlations were used to analyze the data in SPSS version 26. Environmental accounting (waste management costs, community development expenses, employee health and safety costs) and organizational performance (Return on assets, return on equity, and profit margin) of listed industrial sector businesses in Nigeria have a substantial association. Other recommendations included making environmental accounting in annual reports mandatory, as most companies do not declare their environmental operations in their annual reports.
Keywords: Environmental Accounting, Industrial Sector, Organizational Performance