Relationship between Leadership in International Organisation for Standardisation (ISO) and Performance of Private University Campuses in Eldoret, Kenya (Published)
University education plays a major role in the development of any country’s economy. The performance of universities is thus greatly dependent on the quality of education and related services provided therein. However, the extent to which International Organization for Standardization (ISO) certification enhances performance of universities still remains debatable, given the problems faced by these universities. This paper assesses leadership in universities as a component of ISO certification in relation to organisational performance. The authors look at perspectives from selected private university campuses in Eldoret, Kenya. Objectively, the study sought to determine the relationship between leadership and organisational performance of selected private university campuses in Eldoret, Kenya. Guided by Juran’s Theory of Quality, a correlational research design was adopted to compare the two variables. The target population comprised 1752 students and teaching staff. Nassiuma’s formula was used to obtain a sample size of 199 on which simple random sampling technique was applied. Collected data was analysed using both descriptive and inferential statistics. Pearson correlation and multiple regression were used to show the relationship between leadership and organisational performance of selected private university campuses in Eldoret, Kenya. The study found that there was a significant relationship between leadership and organizational performance of selected private university campuses in Eldoret, Kenya. In conclusion, leadership enhances organisational performance. This paper recommends that universities should not only get ISO certified but remain faithful to the requirements and standards especially the aspect of leadership to ensure organisational performance.
Keywords: ISO Certification, Leadership, Organizational Performance, Private Universities
The Role of Knowledge Management Processes in Organizational Performance Applied Study in the Cement Company of “Ain Touta” (Published)
This research aims to identify the correlation and impact between knowledge management processes and organizational performance. To achieve this, it is relied on the key knowledge management processes, i.e., (knowledge diagnosis, acquisition, generation, storage, distribution and application). Organizational performance is expressed by the following focuses: (Growth and learning, internal processes, customer focus). The research was carried out at the Cement Company of “Ain Touta”, province of Batna, Algeria. The necessary data were obtained by a questionnaire prepared for this purpose. Many statistical methods were used, including Pearson correlation coefficient to measure the correlation between variables, T-test to determine the significance of this correlation, regression analysis, F-test to determine the significance of the regression equation, and R2 to explain the effect of independent variables on the dependent variable (organizational performance). The findings of the study are identical to the hypotheses. It is found that there are significant strong correlation and effect on all the focuses of knowledge management processes with the dependent variable “organizational performance”, through which a set of recommendations are presented.
Keywords: Information and Communication Technology, Knowledge, Knowledge Management, Knowledge Management Processes, Organizational Performance
The Impact of Distribution Channel Differentiation on Organizational Performance: The Case of Sameer Africa Limited in Nairobi, Kenya (Published)
The study investigated the relationship between differentiation strategy and performance of Sameer Africa Ltd located in Nairobi, Kenya. Informed by the study this paper discusses the extent to which channel differentiation strategy adopted by Sameer Africa (K) Limited influenced the company’s performance. The study employed a correlational research design. The study targeted 112 employees of Sameer Africa (K) Limited comprising of senior management, HODs and junior staff and 90 dealers based in Nairobi. A sample of 134 respondents was selected by use of stratified and simple random sampling techniques. Primary data was collected through self-administered questionnaires. The quantitative data was analysed using descriptive statistics in the form of tables and inferential statistics in the form of Pearson correlation and regression analysis with significance level of 0.05 to test the hypothesis. From the findings of the study, majority of the respondents believed that Sameer Africa (K) Ltd could achieve competitive advantage through channel differentiation. This suggest that an increase in channel differentiation strategy such as use of market trends to determine most appropriate channel strategy, use of different channels with the aim of minimizing cost of distribution, selling some of the products and services through intermediary and complementary firms and applying different distribution channels so as to satisfy unique customer needs would result in an increase in performance through market share, revenue, sales and customer satisfaction. The study sought to provide an empirical evaluation of the relationship between differentiation strategy and organizational performance.
Keywords: Impact, Kenya, Organizational Performance, Sameer Africa Limited, Service Differentiation
Investigation of CSF for growth of Hi-tech marketing (Review Completed - Accepted)
The retail base has now witnessed a transformation with the rapid growth of electronic goods in the present epoch. E-business all over the world has become a popular medium for the buyer – seller transaction as a means that complements and supplements the experiences of a physical store. Although the application of technology-based online retail services has grown rapidly in recent years, an understanding to attract, retain, and satisfy customers in such contexts remains limited. A marketer often encounters the difficulty of making a framework that could be applied for constructing, managing, and evaluating its service. Based on a literature review, followed by an empirical study, this report outlines the results of a survey conducted to identify the CSF’s (critical success factors) for the popularity of hi-tech (electronic) shop zone. (e.g. Reliance-digital, More-Digi etc.) The literature review helped us to conceptualize the variation in this subject area. An integrated framework of critical success factors would enable a better understanding of customers’ needs and assist marketers while constructing, managing, and evaluating their marketing strategies. A well-structured questionnaire was used to catch the relevant information needed for analysis and identification of CSF. The data obtained was analyzed using SPSS software to try out various hypotheses. In this field, there are two determinants like Product appearance & Product price that are significant to affect the functioning of hi-tech shopping zone.
Keywords: Correlation & Regression, Customer factors, Hi-tech zone, Organizational Performance, Organizational factors
Investigation of CSF for Growth of Hi-Tech Marketing (Review Completed - Accepted)
The retail base has now witnessed a transformation with the rapid growth of electronic goods in the present epoch. E-business all over the world has become a popular medium for the buyer – seller transaction as a means that complements and supplements the experiences of a physical store. Although the application of technology-based online retail services has grown rapidly in recent years, an understanding to attract, retain, and satisfy customers in such contexts remains limited. A marketer often encounters the difficulty of making a framework that could be applied for constructing, managing, and evaluating its service. Based on a literature review, followed by an empirical study, this report outlines the results of a survey conducted to identify the CSF’s (critical success factors) for the popularity of hi-tech (electronic) shop zone. (e.g. Reliance-digital, More-Digi etc.) The literature review helped us to conceptualize the variation in this subject area. An integrated framework of critical success factors would enable a better understanding of customers’ needs and assist marketers while constructing, managing, and evaluating their marketing strategies. A well-structured questionnaire was used to catch the relevant information needed for analysis and identification of CSF. The data obtained was analyzed using SPSS software to try out various hypotheses. In this field, there are two determinants like Product appearance & Product price that are significant to affect the functioning of hi-tech shopping zone.
Keywords: Correlation & Regression, Customer factors, Hi-tech zone, Organizational Performance, Organizational factors
Factor Analysis of Strategic Management and Performance Variables in The Banking Sector in Oyo State, Nigeria (Review Completed - Accepted)
This research work factor analysed the impact of Strategic Management Variables (knowledge management, perceived environmental uncertainty, strategic agility and organizational learning) and Performance Variables in some selected selected banks in Oyo State of Nigeria. The study employed questionnaire to collect information from subjects who were bank employees of the selected banks in Oyo State. One hundred and six respondents responded to the questionnaire. This study found that strategic management variables were immensely associated with bank performance Based on the findings, it was recommended that there is a need for banks to work and improve their knowledge and learning base, endeavour to adapt to their environment and strive to be strategically agile so as to improve their performance and in the long run gain sustained competitive advantage
Keywords: Knowledge Based View, Knowledge Management, Organizational Learning, Organizational Performance, Strategic Agility, Strategic Management
Managing Behind the Scenes: A View Point on Corporate Culture and Organization Performance (Published)
Corporate culture has become a tool for organizational effectiveness in the 21st century. Corporate culture is said to have benefited many organizations if managed and nurtured properly. In this era of globalization there is need for corporate culture in order to enable organizations respond quickly to changes in the environment. The paper reviews literature on the effect of corporate culture on organizational performance. The paper concludes that the success of organizations to a very large extent depends on their cultures. The paper recommends that managers should put in place an adaptive culture that encourages the involvement of employees as this could enhance their responsiveness and commitment to the achievement of the organizational goals. The paper also recommends that the managers should share the mission of the organization with employees as it could increase their involvement. Finally the paper recommends that the values of the organization be shared as well to serve as an informal control measure that can be very effective.
Keywords: Corporate culture, Employee Involvement, Organizational Performance