The Structural Relationship Between Total Quality Management and Organisational Performance: A Study of Deposit Money Banks In Nigeria (Published)
The study examines the causal relationship between total quality management (TQM) and organizational performance of deposit money banks in Nigeria. A cross-sectional survey design was employed, with primary data collected through structured questionnaires. Ten deposit money banks in Lagos State were purposively selected, representing the ten largest banks in Nigeria by total assets as of H1 2023. A judgmental sampling technique was used to select respondents, specifically managers from the chosen banks. From each bank, 20 managers from various departments were selected, resulting in a sample size of 200 respondents. Partial Least Squares-Structural Equation Modeling (PLS-SEM) was utilized to analyze the collected data. The results reveal that, although TQM practices such as leadership (LD), people management (PEM), strategic planning (SP), process management (SP), and information and analysis (IA), are positively related to employee performance (EMP), only PEM, PM, and IA, are significantly related to EMP. Also, LD, PM and IA are significantly and positively related to the banks’ innovation performance. These indicate that TQM practices have significant effect on employee performance and innovation success in deposit money banks in Nigeria.
Keywords: Banking Industry, Competitive Advantage, Organizational Performance, Total Quality Management
Strategic Agility and Organizational Performance in Selected Manufacturing Firms in South-South Nigeria (Published)
This paper focused on the influence of strategic agility on organizational performance in selected manufacturing firms in South-South Nigeria. The general objective of the study was to examine the effect of strategic agility on organizational performance in selected manufacturing firms in South-South Nigeria. The research questions and hypothesis were formulated to work with the research objective. A survey research design was adopted for the study and a sample size of 177 respondents were drawn from the population of 319. The major instrument for data collection was structured questionnaire administered to the respondents using Bowley’s formula for proportionate representation from the population. The data collected were analyzed using simple percentage and Simple Linear Regression Analysis. Results showed that strategic agility dimension of strategic leadership and organizational flexibility had a statistical influence on organizational performance with X1= R2 = 666 and X2 = 763 at 0.05 level of significance. Based on the findings of the analysis, the study concludes that, the dimensions of strategic agility (strategic sensitivity and core competence) are relational aspect that affects organizational performance. Consequently, it is recommended that every organization should be empowered with the dimensions of strategic agility to help them navigate complex and ever-changing business environment successfully.
Keywords: Organizational Performance, Strategic Agility, core competence, strategic sensitivity
Lean Management and Organizational Performance in Selected Manufacturing Firms in Akwa Ibom State (Published)
Keywords: Lean management, Organizational Performance, Value stream mapping, waste elimination
Employee’s Work Behaviour: Absenteeism, Embezzlement, & Organizational Performance (Published)
Local government councils are established to ensure that the needs of the people at the grassroots level are properly taken care of. The extent to which local governments council are able to perform effectively hinges on the work behaviour of their employees. This study seeks to investigate the employee’s work behaviour and organizational performance in selected local government council areas in Akwa Ibom State. Two objectives were designed for the study as well as two research questions and two research hypotheses. The population of the study was 497which comprise of the three senatorial districts in Akwa Ibom state, while 269 was the sample size. Survey research design was used, while proportional and simple random sampling techniques were as well used in the study. The research instrument used in the study was adapted from different sources. Using Pearson Product Moment Correlation (PPMC) analysis, the formulated null hypotheses were tested at 0.05 level of significance. Results from the analysis showed that absenteeism has a positive and significant relationship with the performance of selected local government council areas in Akwa Ibom State (r = 0.765, p<0.000); while embezzlement of funds has positive and significant relationship with the performance of selected local government council areas in Akwa Ibom State (r = 0.764, p<0.000). The researcher concluded that employee’s work behaviour affects the performance of the studied local government council areas in a positive and significant manner. It was concluded that there is a positive and significant relationship between employees’ behaviour and organizational performance in selected local government council areas in Akwa Ibom State. It was recommended that employees should not be randomly approved to be absent from work and when it is inevitable, works should be properly designed to stopping/disrupting work flows and more control mechanisms such as the use external auditors should be introduced in the studied local government areas
Keywords: Absenteeism, Organizational Performance, embezzlement
Environmental Accounting and Organisational Performance of Listed Industrial Sector Companies in Nigeria (Published)
Corporate performance in Nigeria is largely determined on how companies treat their environment. Listed oil businesses in Nigeria’s stock exchange were studied for the influence of environmental accounting on their financial performance. An ex-post facto design was used in the research. From the annual reports and financial statements of listed firms on the Nigerian stock exchange, researchers gathered secondary data that was utilized in the study. As proxies for Environment Accounting (EVA), Waste Management Cost (WMC), CDC, and EHSC, the independent variable is Waste Management Cost (WMC) (EHSC). The dependent variable is the company’s performance in terms of return on asset, return on equity, and profit margin. Canonical correlations were used to analyze the data in SPSS version 26. Environmental accounting (waste management costs, community development expenses, employee health and safety costs) and organizational performance (Return on assets, return on equity, and profit margin) of listed industrial sector businesses in Nigeria have a substantial association. Other recommendations included making environmental accounting in annual reports mandatory, as most companies do not declare their environmental operations in their annual reports.
Keywords: Environmental Accounting, Industrial Sector, Organizational Performance
Maintenance Management and Organizational Performance in Selected Manufacturing Firms, Akwa Ibom State (Published)
This research was designed to examine the relationship between Maintenance Management and organizational performance among selected manufacturing firms in Akwa Ibom State. Survey research design was adopted for the study and a sample size of 258 respondents was drawn from the population of 275. For the objective of the study to be achieved, five hypotheses were formulated. The major instrument for data collection was a structured questionnaire administered to the respondent using random sampling techniques. Data collected were analysed using simple percentage and Ordinal Logistic Regression. Results show that there is a significant correlation between variables of maintenance management such as corrective, preventive, condition-based maintenance and pre-determined maintenance and organizational performance variables of effectiveness, efficiency and profitability among selected manufacturing firms in Akwa Ibom State. Based on the finding of the analysis, management has to provide the maintenance teams with a maintenance management software in order to ensure proper interventions monitoring as well as smooth communication between technicians and other professionals to enhances business success. Consequently, it is recommended that Management should ensure that Corrective maintenance is implemented right after a defect has been detected on a piece of equipment or a production line: its objective is to make the piece of equipment work normally again, so that it can perform its assigned function. Corrective maintenance can either be planned or unplanned depending on whether or not a maintenance plan has been created.
Keywords: Maintenance Culture, Maintenance Management, Organizational Performance
Functional Strategies and Performance: Empirical Evidence from Commercial Banks in Nakuru County in Kenya (Published)
Business environment is characterized by high turbulence in organizational performance. Functional strategies play a role as banks aim at customer retention, increased profits, increased sale volumes, efficiency and increased market share. The research established the effect of operational, marketing, finance and human resource management strategies on organizational performance. The study used descriptive research design with a target population of 205. Questionnaire was used to collect primary data which was analyzed using descriptive and inferential statistics with the help of Statistical Package for Social Sciences software. Findings indicated that operational, marketing, finance and human resource management strategies affected the organizational performance. The correlation between the operational strategies and marketing together with human resource management strategies was negative and insignificant. The correlation between operational and finance strategies was positive and insignificant. Operational, finance, marketing and human resource strategies were not significant to organizational performance. It is recommended that functional strategies be improved.
Citation: Ken Njogu and Kipkorir Sitienei Chris Simon (2022) Functional Strategies and Performance: Empirical Evidence from Commercial Banks in Nakuru County in Kenya, International Journal of Business and Management Review, Vol.10, No.4, pp.17-36
Keywords: Commercial Banks, Organizational Performance, Strategies.
Management Information System and Quality of Corporate Reporting in Nigeria (Published)
With the whole world now a global village with all wired via computer systems the business system environment is then dominated by computerised technology. The purpose of this paper was to examine the effect of management information system as a process for improving the key variants of organisation functions as it affects revenue, cost, data security and consequentially the organizational achievement of contributing to the stakeholders welfare.There is hardly any distinction in the utilisation of management information system from small to large organisations, it’s a function of birds nesting according to size and thus the review is taken from the statutory compliance, customer database management and the safety of the data involved including the hardware devices. Accounting information system and the operational information system combined with separate or integrated forecasting and reporting tool are essential components of information management and most critically the people that will operate the system. The research design was descriptive survey to study and observe the influence of management information system in organizational success in a competitive cyber-crime prone environment. The analysis revealed that all proxies of management information system such as general information system, production simulation system, reporting package, forecasting tool have a significant positive effect on the statutory reporting compliance (Adjusted R2= 0.945, F-statistics = 351.505. : p= 0.000<0.05). All proxies of management information system have a significant positive effect on customer relationship management (Adjusted R2= 0.847, F-statistics = 113.534.: p= 0.000<0.05). The result also shows all proxies of management information system have a positive effect on data storage and security (Adjusted R2= 0.935, F-statistics = 291.517.: p= 0.000<0.05). Thus, the study concluded that the proxies of management information system considered have a significant positive influence on the quality of corporate reporting.
Keywords: Customer Relationship Management, Management Information System, Organizational Performance
The Relationships between Adoption of Proactive Environmental Strategy, Organizational Performance and Organizational Culture: Evidence from the Hotel Sector (Published)
This study examines the significance of the adoption of proactive environmental strategy (APES) as a source of competitive advantage for the organization. The relationship between adoption of environmental proactivity and their environmental performance (ENVP) and economic performance (ECP) were studied, and then the prevailing organizational culture (OC) was introduced to explore whether it plays a moderating role in the relationship between APES and performance. A research model is developed and tested using a sample of 314 managers from star graded hotels in Sri Lanka. Data were collected through survey questionnaire and self- reported measures on APES, ENVP, ECP and OC were used. Data were analyzed using SPSS and structural equation modeling with AMOS. The findings of the study suggest that hotels with a higher degree of environmental proactivity obtain better environmental and economic performance and show significant positive impact of environmental performance on firm’s economic performance. In particular, the study found that flexible organizational culture seemed to be the more suitable cultural type that enhances organizational performance through environmental proactivity.
Keywords: Adoption of proactive environmental strategy, Organizational Culture, Organizational Performance, hotel industry
A Proposed Theoretical Framework on Relationship between Knowledge Integration and Organizational Performance: An Operational Capabilities Mediated Model (Published)
This study aims to draw attention towards the organizations’ knowledge resources and operational capabilities. Particularly, the role of knowledge integration and its relation with operational capabilities while determining organizational performance. Present study fills the gap in existing literature by proposing a conceptual framework that links knowledge integration with organizational performance through the mediating role of operational capabilities. Moreover, study highlights the importance of knowledge integration as this enables the organization to impart new knowledge in existing knowledge base.
Keywords: Knowledge Integration., Operational Capabilities, Organizational Performance