International Journal of Business and Management Review (IJBMR)

EA Journals

Commitment

Organizational Support for Career Development and Organizational Commitment: Evidence from the Ghana Police Service (Published)

The study was conducted on the influence of organisational support for career development on organisational commitment in the Ghana Police Service. The topic was chosen because most studies conducted in Ghana’s security sector have focused on job satisfaction, job stress, corruption, and image branding. Given the importance of the Police work to society and extensive skills and training associated with preparing them for effective policing, it has become extremely important to study issues about their career development and employee commitment. To validate this framework, a cross-sectional survey design was adopted. Using a multi-stage sampling technique, a sample of 271 junior and senior personnel from the headquarters of the Ghana police service in Accra were selected. Hypotheses formulated were tested through linear and hierarchical regression analytic procedures using Statistical Package for Social Sciences (SPSS). Findings suggested that organisational support for career development had a significant impact on affective and normative commitment. Again, personnel perceived low organizational support for career development.  Personal characteristics such as age, gender, and level of education also had moderate effects on organisational commitment. It was concluded that the government should develop and maintain highly skilled personnel by providing them with more career development options and supports as this will greatly impact on their willingness to stay with their organisation and also reflect in their job performance.

Keywords: Career Development, Commitment, Ghana police service, organisational support

Employee’s Job Burnout, Worker’s Satisfaction and Commitment in Nigerian Banking Industry (A Study of Access Bank Plc) (Published)

This study evaluated the job burnout on workers’ satisfaction in Nigerian banking industry. The study was carried out using staff of Access Bank Plc in Lagos State which is one of the largest bank in Nigeria. The study made use of primary source of data which was gathered among 50 staff of Access Bank Plc at the Headquarter in Lagos through the use of questionnaires. Furthermore, Chi-square test was used to test the hypothesis and SPSS was used for the analysis of the data. The result of the analysed data shows that physical fatigue affects employees’ commitment. The study however recommended that there should be proper reward system in terms of good pay, benefits and incentives as a means of motivation which reduces job burnout and in turn enhances employees’ satisfaction and invariably employee’s commitment.

Keywords: Burnout, Commitment, Employee, Industry, Organisation

Effect of Relationship Marketing and Relationship Marketing Programs on Customer Loyalty (Published)

This study examines the relationship between relationship quality and customer loyalty. Specifically, the study seeks to investigate the influence of customer trust, satisfaction and commitment on loyalty and to ascertain the effect of the relationship marketing program adopted by pension firms on customer loyalty. Regression analysis is used to test the model based on data obtained from a sample of 354 customers of pension service firms from Nnamdi Azikiwe University, Awka. Anambra state. The results provide evidence to support the effect of customer trust and satisfaction on customer loyalty. The contribution of commitment to the model is not supported. Additionally, support was found for the effect of relationship marketing program on loyalty. Firms may consider building relationship with customers by engendering a feeling of trust; invest in customer satisfaction and recruit and train socially, and service oriented frontline employees to create strong ties with customers.

Keywords: Commitment, Nigeria, Pension, Relationship Marketing, Satisfaction, Trust

Personality Characteristics and Employee Affective Commitment: Nigeria Experience (Published)

This study investigates the relationship between personality characteristics and organisational Affective Commitment of Bank employees in Nigeria. The sample consisted of two hundred and ten (210) respondents from ten (10) purposively selected area offices of banks in Port Harcourt. The Spearman’s Rank Order Correlation Coefficient Statistical Technique in Statistical Package for Social Sciences (SPSS) was used for the analyses of data. It was revealed that a positive and significance relationship exist between the five facets of personality characteristics and Affective commitment. These outcomes show that managers have the responsibility of devising ways to understand and effectively manage personality traits of their employees as each of these facets have potentials to be low or high that yields different results to the organisation. Banks should adopt personality tests at employment interview points to enable them identify employees whose talents can be optimised at work.

Keywords: Characteristic, Commitment, Employee, Nigeria, Personality

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