Service Delivery by Bureaucrats in Accident and Emergency Units of Selected Hopitals in Ekiti State (Published)
Service to the public should be satisfactorily done to fulfil public needs. It should be delivered in an effective predictable and customer-friendly manner. Bureaucratic procedures are particularly in separation and division of labour, adhering to formal rules and regulations. It has been observed that compliance with formal rules often put off innovative ideas and introduces avenue for the failure of healthcare employees. The capability of hospitals in providing adequate healthcare depends on how effective it can handle emergency health issues. Bureaucratic tendencies in the healthcare system have been a cog in the wheel of speedy care of patients. The cost and volume of bureaucratic directives has reduced the confidence of patients in public hospitals. The study, therefore, investigates patient’s delight and satisfaction with the service provided in the Accident and Emergency unit in some selected hospitals in Ekiti State. The paper employs both primary and secondary sources. The study got its Primary data through structured in-depth interview with the medical staff, administrative staff and patients of the selected hospitals on bureaucratic procedures adopted in the management of patients in their Accident and Emergency (A & E) unit of the hospitals. The secondary data was from government publications, journals and articles. Data from the interview will be qualitatively analyzed using content and discursive analysis to understand the trend of bureaucratic procedures and quality of healthcare services in Ekiti State. The paper therefore recommends that Emotional intelligence training should be given to all healthcare employees. This will entail awareness and understanding of emotions and applying them to behaviour and decision making in the hospitals, Government partnership and collaboration with foreign organizations should be encouraged in order to improve on the quality of service given in the A&E unit of Nigeria Hospitals.
Re-Focusing Public Administration for Improved Service Delivery: The Need to Strenghten Ethics (Published)
There are wide ranging accusations that public administration in recent time have failed to live up to the expectations of the growing population of Nigerians. This is in view of the persistent cases of under-performance, deepened corruption, lack of professionalism, inertia and general insensitivity to the increasing public service needs and demands of the people. Public administration in the immediate post-colonial era was perceived more disciplined, accountable and responsive and performed better. These concerns have reduced public trust and confidence on public administrators and their capacity for efficient, productive and accountable public services. This article however, acknowledges this high level of dysfunctionality and the implications on service delivery, more especially where there is the collapse of ethics in the public sector. The article is therefore, an attempt to propose for the re-focusing of public administration through ethical culture where unethical standards result in negative consequences. The public sector ethics are a set of standards that guide behaviours of public administrators. Ethical behaviour is therefore, imperative in ensuring that the administrators understand and carry out the business of governance in the most professional, efficient and accountable manner within the scope of public expectations. The paper further suggests ways of deepening and improving ethical behaviour in the country’s public administration for improved service delivery.
Challenges and Prospects of Good Governance in Reduction of Poverty: A Case Study of Buee Town 01 Kebele, Ethiopia (Published)
This research paper contains challenges and prospects of good governance in Buee town 01 Kebele, Ethiopia. At recent time the different definition of the term of good governance given by various international organizations and an attempt has been made to explain in detail the meaning, element and characteristics of good governance. Hence, the principles indicators of poverty reduction need to begin by looking at improvement of the standards of living of people given human needs fundamentals. This research paper used to follow the necessary procedure orderly written by designing background, statement of the problem, objectives of the study, significance of the study, scope of the study, limitation of the study and also used different research design and methodology of the study such as data source that includes primary and secondary source of data and sampling techniques, method of data collection. The major findings are concluded, lack of community participation in plant preparation, discontinuity of public utility, lack of efficient and effective service delivery to the community, lack of competent work force between the community, the Kebele’s manager is not elected by community and the concerned body is not created awareness to the community with the concept and elements of good governance that contribute in reduction of poverty. The researcher believes that reduction of poverty need the existence of practical of good governance more. The conclusions and recommendations have been put in brief manner.
Challenges encountered by the human resource in the implementation of performance contract in Kenya: A study of registration of persons Kericho district. (Review Completed - Accepted)
The purpose of the study was to find out on the influence of performance contract on public service delivery in the registration of persons Kericho district-Kenya. The study focused on establishing on the challenges encountered by the human resource in the department as one of the study objectives in the implementation of performance contract in the enhancement of public service delivery using the 2011-2012 service delivery period as the reference point. Performance contracts being a new tool of service delivery focuses on efficiency, effectiveness, transparency, accountability and inclusiveness in terms of the discussed, projected and agreed targets to be realized within a given time frame of the service delivery appraisal period. The study adopted survey design method from a sample size of (220) respondents who were purposefully and randomly identified. Envisaged data was collected by use of questionnaires structured in Likert scale system. The study adopted and enhanced (2012) Vroom’s theory of motivation (1964) to underpin the same as it was viewed to have some sentimental attachments to the human resource in terms of motivation upon successful attainment of the projected performance targets as compared to other related theories such as Rosseau’s (1994) psychological contract theory which was viewed as being verbally transmitted and legally unbinding. Collected data was sorted out, cleaned, coded and analyzed by using statistical packages of social scientists program (SPSS). The analysed data was qualitatively and quantitatively expressed and its findings graphically presented. Based on the study objective, study findings pointed out that the human resources and potential national identity card stakeholders encountered varieties of challenges when implementing the requirements and principles of performance contract in the enhancement of public service delivery in their service delivery entry points as further explained and pointed out in the study findings. From the study findings, it was recommended that challenges encountered by the human resource when implementing performance contract in the area of study be aggressively and expeditiously addressed by the authorized agencies so as to realize the projections and objectives of performance contract terms in relation to effective and efficient public service delivery to various stakeholders as envisaged in the said department’s service delivery citizens charters.