Challenges encountered by the human resource in the implementation of performance contract in Kenya: A study of registration of persons Kericho district. (Review Completed - Accepted)
The purpose of the study was to find out on the influence of performance contract on public service delivery in the registration of persons Kericho district-Kenya. The study focused on establishing on the challenges encountered by the human resource in the department as one of the study objectives in the implementation of performance contract in the enhancement of public service delivery using the 2011-2012 service delivery period as the reference point. Performance contracts being a new tool of service delivery focuses on efficiency, effectiveness, transparency, accountability and inclusiveness in terms of the discussed, projected and agreed targets to be realized within a given time frame of the service delivery appraisal period. The study adopted survey design method from a sample size of (220) respondents who were purposefully and randomly identified. Envisaged data was collected by use of questionnaires structured in Likert scale system. The study adopted and enhanced (2012) Vroom’s theory of motivation (1964) to underpin the same as it was viewed to have some sentimental attachments to the human resource in terms of motivation upon successful attainment of the projected performance targets as compared to other related theories such as Rosseau’s (1994) psychological contract theory which was viewed as being verbally transmitted and legally unbinding. Collected data was sorted out, cleaned, coded and analyzed by using statistical packages of social scientists program (SPSS). The analysed data was qualitatively and quantitatively expressed and its findings graphically presented. Based on the study objective, study findings pointed out that the human resources and potential national identity card stakeholders encountered varieties of challenges when implementing the requirements and principles of performance contract in the enhancement of public service delivery in their service delivery entry points as further explained and pointed out in the study findings. From the study findings, it was recommended that challenges encountered by the human resource when implementing performance contract in the area of study be aggressively and expeditiously addressed by the authorized agencies so as to realize the projections and objectives of performance contract terms in relation to effective and efficient public service delivery to various stakeholders as envisaged in the said department’s service delivery citizens charters.
Keywords: Challenges, Human resource, National Identity Cards Applicants, Performance Contracts., Service delivery
A Study on the Influence of Strategic Human Resource and Organizational Capacity Building on Performance Improvement of Public Service Delivery in Nakuru County-Kenya (Published)
The study will seek to examine the influence of strategic human resource and organizational capacity building on performance improvement of public service delivery in the departments of the registration of persons Nakuru County (Kenya) using the 2012-2013 performance improvement service delivery period as the baseline. The said departments include registration of births which issues birth certificates, registration of persons which issues national identity cards and registration of refugees which registers political asylum seekers. Nakuru County comprises of 9 sub counties thus- Nakuru Sub County, Njoro, Molo, Subukia, Nakuru North, Kuresoi, Rongai, Gilgil and Naivasha. The study has been prompted to be carried out due to reported incidents of low registration coverage in the issuance of Kenyan National Identification documents in the said county as pointed out by the (2012-2013) county annual registration performance reports which recorded less than 100% coverage contrary to the projected and expected achievement of 100%. The objectives of the study will be to: examine strategies put in place focusing on performance improvement of public service delivery, investigate on types of human resource capacity building advanced aiming at performance improvement of public service delivery, find out the influence of human resource and organizational capacity building on performance improvement of public service delivery, establish challenges and possible remedies encountered by the human resource and relevant organizations on performance improvement of public service delivery. The study will be guided by the Roseau’s psychological contract theory of (1994) which stresses on mutual beliefs and expectations by employees and organizations upon the successful performance of a worker. Descriptive survey research design method targeting a population of 308 respondents and 9 sub counties will be adopted. A sample size of 50% of the same will be used through random and non probability purposeful identification techniques which for the purposes of data collection will translate to 154 respondents and 5 sub counties. Primary and secondary sources of data collection will be employed by using questionnaires as data collection instruments after testing and re-testing them in similar environmental study conditions through piloting techniques to ascertain their validity and reliability as data collection tools. Collected data will be sorted out, coded and analyzed by using descriptive statistics and Statistical Packages for Social Scientists (SPSS) then tabulated in form of frequencies and percentages. Multiple regression statistical model will be adopted to test the advanced study hypothesis thus there is no significance relationship between strategies and performance improvement on public service delivery. Study findings will be subjected to review committee and its findings made open for public information and consumption.
Keywords: Capacity building, Human resource, Organizational, Performance Improvement And Public Service Delivery., Strategic