Global Journal of Human Resource Management (GJHRM)

EA Journals

Employee Performance

Impact of Strategic Change on Employee Performance: The Moderating Role of Organizational Learning (Published)

Organizations around the world are face with series of challenges in recent times and are forced to take on phases of strategic actions to change into flexible organizations that will be able to deliver quality service at low cost. Owning to inconclusive results of prior studies on the relationship between strategic change and employee performance in the context of Nigeria banking industry. It is this gap that this study aimed to achieve by investigating the impact of strategic change on employee performance in deposit money banks, Abuja, Nigeria. . The study adopted a quantitative cross-sectional survey research design using closed-ended questionnaire of 5-point Likert scale, collecting data from three levels of staff, the corporate managers, business unit managers and the frontline employees. The data collected yielded a 56.4% response rate. SPSS version 27 was utilized to analyze the data collected for descriptive statistics and multiple linear regression analysis was employed to test hypotheses for this study. The results from the testing of the hypotheses led to the rejection of all null hypotheses with p-value of 0.003 (Technology innovation), 0.007 (Organizational culture) and 0.019 (Organizational Learning) based on the significance level of 5% (0.05). Thus, it indicates that the impact of strategic change on employee performance is statistically significant. The result also revealed that organizational learning has a strong influence, as 99% changes in employee performance (adaptive performance) is caused by organizational learning. It is, therefore, recommended that future focus strategic changes should be discussed by professional bodies at every forum so the banks are proactively ready for any change in their business environment. Lastly, the management of deposit money banks should create a generative learning culture that will improve the adaptive capacity of employees to withstand the pervasiveness of the dynamic environment, improve performance and reduce the probability of strategic transformation failure.

Keywords: : strategic change, Employee Performance, Organizational Learning, adaptive performance., technology innovation

Evaluating the Impact of Training and Skill Development Programs on Employee Performance in Banking Sector / Financial Institutions (Published)

In the ever-evolving landscape of the banking industry, the imperative of maintaining a highly skilled and adaptable workforce is paramount. This research undertakes a comprehensive examination of the influence exerted by training and skill development programs on employee performance within private banks. The study endeavors to unravel the intricacies of the relationship between training initiatives, skill enhancement, and overall organizational outcomes. Employing a meticulously crafted mixed-methods approach, combining quantitative surveys and qualitative interviews, this research seeks to provide a nuanced and holistic understanding of the multifaceted dynamics at play. The literature review situates this study within the broader context of research on training programs and employee performance. While existing studies demonstrate a positive correlation between employee training and improved performance, it is acknowledged that the effectiveness of such programs is contingent upon factors such as program design, delivery methods, and organizational culture. The specific nuances within the private banking sector necessitate a dedicated exploration to bridge the current gap in the literature. Methodologically, a mixed-methods approach was employed to capture the richness and depth of the phenomenon under investigation. Quantitative data was gathered through structured surveys distributed among employees who had participated in training programs within private banks. Likert scales were employed to assess perceived improvements in skill levels and performance outcomes. Concurrently, qualitative data was obtained through in-depth interviews with key stakeholders, including human resource professionals and training facilitators, providing a more holistic understanding of the contextual factors influencing program efficacy. Preliminary analysis of the data suggests an overall positive perception among employees regarding the impact of training and skill development programs on their performance. Quantitative results reveal statistically significant improvements in self-reported skill levels and job performance. Qualitative findings enrich the understanding by uncovering the nuanced role of program design, support mechanisms, and organizational culture in shaping the outcomes of training initiatives. The ensuing discussion synthesizes the quantitative and qualitative findings, exploring the implications of the results for human resource management practices and organizational strategy within private banks. This section delves into potential areas for improvement in the design and implementation of training programs, offering actionable recommendations for private banks seeking to optimize the impact of these initiatives on employee performance. In doing so, this research contributes valuable insights to both academic research and the practical realm of human resource management and organizational development within the banking sector.

Keywords: Banking Sector, Employee Performance, Training, financial institutions, skill development programs

Covid-19 Related Stressors and Performance: The Case of Lebanese Employees During the Pandemic (Published)

In the aftermath of Covid-19 and the national lockdown, various firms and companies were obliged to operate remotely from work. This provided several challenges and opportunities to both employees and employers. The reason for carrying this study goes to this new stressful and challenging subject that took over the globe. In this study, the results for the effect of job stress related to the Covid-19 pandemic and employees’ performance in Lebanon will be discussed. The effect of the three main independent stress building factors were measured that includes: perception of safety, job insecurity, and financial loss, which in return reflect on the dependent variable or factor: employees’ performance in Lebanon. The measurement of inferences of these independent job stressors was accomplished by a Google-form survey, with a structured questionnaire. SPSS was the appropriate procedure used to make the inferences of the outcome. The revelation of the analysis depicts that there was no relationship between the perception of safety and the employees’ performance while there was a significance relationship between job insecurity, financial loss, and performance. The study shows and indicates that to reduce the stress and enhance the performance of employees, wherever possible, specifically during a crisis, working operations need to be organized by employers.

Keywords: Employee Performance, Performance, Work Stress, financial loss, job insecurity, perception of safety

Employee training on customer satisfaction: Mediating Role of Employee Performance and the Moderating role of Job autonomy (Published)

This study focused on proposed hypothetical model to explore the association between employee training and customer satisfaction of retail sector in Pakistan, while observing employee performance in mediating role and job autonomy in moderating role. The study was conducted by cross-sectional survey among employees and customers of selected organizations of Rawalpindi and Islamabad cities, respectively. Sample consists of 224 employees and data collection was done by the distribution of structured questionnaires through convenience sampling technique. In statistical analysis to draw conclusions analytical tools such as reliability, correlation, and regression analysis were used. From results it was observed that there was a positive association between employee training and customer satisfaction. Also, the results of the study supported the highly significant mediating role of employee performance on the association between employee training and customer satisfaction. Similarly the results confirmed the moderating role of job autonomy between employee training and customer satisfaction. So it is well concluded that retail companies should introduce training of employees which will enhance their performance and will help them deliver a better customer service and definitely customers will be satisfied. Similarly if employees are well trained, so they will act and work autonomously which will boost customer satisfaction

Keywords: Customer Satisfaction, Customer Service, Employee Performance, Retail Sector, employee training, job autonomy

The Effect of Competency-Based Training (CBT) On Employee Competency and Performance of Emergency Response Directorate of National Board for Disaster Management (BNPB) (Published)

This research aimed to analyze the effect of competencybased training (CBT) on employee competency and performance of emergency responsible directorate of national board for disaster management (BNPB). This research applied multivariate dependency statistic technique. SEM allowed analyzing one or more independent variables with one or more dependent variables. This research applied census method because the population was relatively small and had fulfilled the requirement in which it employed BNPB as many as 60 employees of emergency response directorate who had received CBT program on training of rapid response for disaster management. Competency-Based Training or CBT had significant effect on the competency. CBT for the employees of emergency response directorate had no significant effect on employee performance. Competency had a significant effect on employee performance.

Keywords: Employee Competency, Employee Performance, competency-based training

Utilization of Human Capital Resource Capabilities as a Competitive Tool in Organizations for Improved Employee Performance in Courier Companies in Kenya (Published)

Employees are the backbone of the organization and ensures that company policies and programs are implemented effectively. Employee performance is linked with capital resource capabilities. This paper sought to examine utilization of human capital resource capabilities as a competitive tool in organizations for improved employee performance in courier companies in Kenya. For comparison in analysis, other resource capabilities tested included; physical resource, financial resource and social resource. The study involves human capital theory. From a target population of 2800 a sample of 339 respondents was obtained using Cochran’s formula. Simple random sampling was used and employed explanatory research design. Data was analyzed using descriptive and inferential statistics. Correlation and moderated regression analysis were used to test the hypotheses. The results revealed that physical capital resource capabilities had the greatest influence on employee performance, financial capital resource capabilities which also had a positive and statistically significant influence and finally the human capital resource capabilities which this paper aimed to examine had a positive relationship but statistically insignificant influence. Social capital resource capabilities were found not to be significantly associated with employee performance. The study recommends that courier companies should identify their critical capital resource capabilities putting emphasis on those that can enhance employee performance and train employees on computer usage and internet. The policy makers such as ministry of communications and information technology should also put emphasis on technological advancements in the provision of courier services.

Keywords: Employee Performance, Human Capital Resource Capabilities, Human Resource Management, Training

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