International Journal of Small Business and Entrepreneurship Research (IJSBER)

EA Journals


The Development of Serang District Government Business Process Mapping (Published)

This research examines the development of electronic-based business maps in Serang Regency by examining empirically the design of the infrastructure development. The data collection technique used is Library Research on secondary data. Literature study was conducted to obtain secondary data in examining in depth the object of study. Data analysis was carried out using the content analysis approach. The results of the study show that the preparation of business process maps is part of the management arrangement intended to increase the efficiency and effectiveness of clear, effective, efficient and measurable work systems, processes and procedures in each Regional Apparatus. The preparation of business process maps is one of the factors in the successful implementation of bureaucratic reform in regional apparatuses. Based on the research results, it can be concluded that the preparation of this map is a reference for regional apparatus to carry out the preparation of business process maps within their respective agencies. Reforms aimed at carrying out systematic and planned changes towards a better government administration order and making the State Civil Apparatus more professional, effective, efficient and accountable in the framework of realizing good governance. Planned and systematic bureaucratic reform to change the structure, system and values in government for the better through the effectiveness and efficiency of the bureaucracy is very dependent on the business processes used by the bureaucracy in producing outputs and outcomes.

Keywords: E-government, Effective, Efficiency, business mapping

Technological Skills and the Performance of Managers of Small and Medium Scale Enterprises in Uyo, Akwa Ibom State, Nigeria (Published)

This study was to assess the influence of technological skills on the performance of managers in Small and Medium Scale Enterprise (SMEs). The study was born out of the fact that over the years, one of the major challenges of SMEs managers has been grossly attributed to the absence of inadequate use of technology. The study adopted survey research design. Population of the study was made up of 320 registered SMEs in Uyo. Using Taro Yamene’s formulae for sample size determination, 180 was arrived at as the sample size. Source of data was from primary source gotten from copies of administered questionnaire. The descriptive and inferential statistics were used in the study. The descriptive statistics were percentage and frequency distribution tables which were used to capture respondents’ demographic characteristics and frequency distribution of the responses on the study variables. Pearson Product Moment Correlation Coefficient statistical tool was used in assessing the relationship between the studied variables. Findings revealed that there exist a positive correlation between technological skill and production output; technological skill and efficiency of SME managers; and technological skill and competitiveness of SME managers. Conclusively, it is established that SME managers possessing effective Technological skill is very important to the performance of their enterprises.

Citation: Imagha O.A., Okon M.G., Akpaetor U.A., Nkanor W.N. and Umana E.S. (2023) Technological Skills and the Performance of Managers of Small and Medium Scale Enterprises in Uyo, Akwa Ibom State, Nigeria, International Journal of Small Business and Entrepreneurship Research, Vol.11, No.1, pp.,40-53,

Keywords: Competitiveness, Efficiency, SMEs, production output, technological skills

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