This research examines the development of electronic-based business maps in Serang Regency by examining empirically the design of the infrastructure development. The data collection technique used is Library Research on secondary data. Literature study was conducted to obtain secondary data in examining in depth the object of study. Data analysis was carried out using the content analysis approach. The results of the study show that the preparation of business process maps is part of the management arrangement intended to increase the efficiency and effectiveness of clear, effective, efficient and measurable work systems, processes and procedures in each Regional Apparatus. The preparation of business process maps is one of the factors in the successful implementation of bureaucratic reform in regional apparatuses. Based on the research results, it can be concluded that the preparation of this map is a reference for regional apparatus to carry out the preparation of business process maps within their respective agencies. Reforms aimed at carrying out systematic and planned changes towards a better government administration order and making the State Civil Apparatus more professional, effective, efficient and accountable in the framework of realizing good governance. Planned and systematic bureaucratic reform to change the structure, system and values in government for the better through the effectiveness and efficiency of the bureaucracy is very dependent on the business processes used by the bureaucracy in producing outputs and outcomes.
Keywords: E-government, Effective, Efficiency, business mapping
