Effect of Business Process Reengineering On Organisational Performance in Nigerian Banking Industry (Published)
This study examined the effects of process redesign efficiency and information technology integration, as proxies of business process reengineering, on the operational performance of selected tier-one deposit money banks in Nigeria. A quantitative, cross-sectional, and explanatory research design was adopted. The population comprised 2,651 management-level staff from five tier-one banks, with a sample of 313 determined using Krejcie and Morgan (1970) and adjusted upward by 20 percent for non-response attrition. Primary data were collected via structured questionnaires and analysed using descriptive statistics and multiple linear regression through SPSS Version 27, following confirmation of all ordinary least squares assumptions. Results revealed that process redesign efficiency (B = 0.347, t = 7.543, p = 0.000) and information technology integration (B = 0.393, t = 7.860, p = 0.000) each exert positive and statistically significant effects on operational performance, with information technology integration emerging as the stronger predictor. The two proxies jointly accounted for a substantial proportion of variance in operational performance. The study concludes that digital infrastructure and workflow restructuring constitute indispensable and mutually reinforcing drivers of operational performance in Nigerian tier-one banking institutions, and recommends accelerated automation of credit workflows alongside systematic decommissioning of legacy core banking systems.
Keywords: Business Process Reengineering, information technology integration, operational performance, process redesign efficiency