Effect of Business Process Reengineering On Organisational Performance in Nigerian Banking Industry (Published)
This study examined the effects of process redesign efficiency and information technology integration, as proxies of business process reengineering, on the operational performance of selected tier-one deposit money banks in Nigeria. A quantitative, cross-sectional, and explanatory research design was adopted. The population comprised 2,651 management-level staff from five tier-one banks, with a sample of 313 determined using Krejcie and Morgan (1970) and adjusted upward by 20 percent for non-response attrition. Primary data were collected via structured questionnaires and analysed using descriptive statistics and multiple linear regression through SPSS Version 27, following confirmation of all ordinary least squares assumptions. Results revealed that process redesign efficiency (B = 0.347, t = 7.543, p = 0.000) and information technology integration (B = 0.393, t = 7.860, p = 0.000) each exert positive and statistically significant effects on operational performance, with information technology integration emerging as the stronger predictor. The two proxies jointly accounted for a substantial proportion of variance in operational performance. The study concludes that digital infrastructure and workflow restructuring constitute indispensable and mutually reinforcing drivers of operational performance in Nigerian tier-one banking institutions, and recommends accelerated automation of credit workflows alongside systematic decommissioning of legacy core banking systems.
Keywords: Business Process Reengineering, information technology integration, operational performance, process redesign efficiency
Business Process Reengineering (Bpr) and Competitive Advantage in a Recessed Economy. A Study of Selected Brewing Firms in Anambra State, Nigeria (Published)
The economic condition in Nigeria has thrown up a lot of issues that are disturbing and constitute threat to the very existence of businesses. This necessitated this study to examine how organizations will implement reengineering so as to stem the tide of recession and remain competitive. Specifically, the study sought to examine the type of relationship that exists between management commitment and innovative strength of the studied firms in a recessed economy. The study population consisted of 872 staff of Life Breweries Plc and SABMiller Plc while the sample size was 274. Data were collected using questionnaire and analysed with the use of Correlation Analysis using Pearson’s Product Moment Correlation Coefficient. Findings indicated that there was a significant positive relationship existing between management commitment and innovative strength with a correlation coefficient of .975 and a p-value of .000. The study recommended among other things that management of the focused firms should lead the change processes by example so as to motivate their followers to buy into the idea.
Keywords: Business Process Reengineering, Competitive Advantage, Innovative Strength., Management Commitment