The broad objective of this paper is to determine the effect of queuing system analysis on performance of Guaranty Trust Bank Nigeria Plc, Ekpoma, Edo state. Specifically, this paper seeks to examine the effect of system (facility) utilization rate on competitive advantage of the focused institution. The study was anchored on resource base theory propounded by Robert Grant (1996). Survey design was used, a population of 1,129 which emanated from the service rate of a five- day study was used for the study, the data was analyzed using tables, bar charts and tora soft- ware version 1.00. Findings revealed that facility (system) utilization impacts the competitive position of Guaranty Trust Bank Nigeria Plc. Ekpoma since (Rho/c) value = 0.435, (Mu) value = 15.05 and (Ws) value = 0.07. The study concludes that an analysis of the queuing system of the institution from time to time could aid its performance level. Sequel to the conclusion, the researcher recommended an increase in the number of servers used by the financial institution in focus because of the number of local governments (Esan West, Esan Central, Igueben and Uhunwonde) it serves.
Citation: Ohue Paul Itua (2021) Queuing System and Performance of Guaranty Trust Bank Nigeria Plc, Ekpoma, Edo State, International Journal of Business and Management Review, Vol.9, No.4, pp.22-38
Keywords: Competitive Advantage, Performance, Queuing system, system (facility) utilization
