Queuing System and Performance of Automated Teller Machine of Access Bank Plc, Uyo (Published)
The focus of this study had been on Queuing System and Performance of Automated Teller Machine of Access Bank Plc, Uyo. The work was necessitated based on the cashless policy and the increasing waiting lines experienced by the various stakeholders in the Automated Teller Machine. The aim of the study was to determine the effect of customer arrival, service discipline and service mechanism has on the performance of Automated Teller Machine of Access bank in Uyo. Relevant literatures were reviewed and the methodology adopted was survey research design, a population of 1,326 which emanated from the service rate of a five- day study was used for the study, the data was analyzed using tables. The data were obtained through observation method. Both descriptive and inferential statistics were used to analyze collated data. These include: frequency, percentage, mean, rank, Pearson product Moment Correlation and Linear multiple regression. The finding of the study revealed that customer arrival have a significant positive impact on the financial performance of Access Bank in Uyo. The study further reveal that service discipline indeed enhances the market performance of Access in Uyo. The study also indicate that service mechanism have a significant positive impact on the shareholder return of Access Bank, Uyo. The study concluded that customer arrival, service discipline and service mechanism are the three major components of Queue System that have positive significant impacts on the performance of Automated Teller Machine ATM of Access Bank in Uyo. Based on the findings, it was recommended that ATM queuing system offer valuable insights for the banking sector, suggesting strategies for improving financial performance, market performance, and shareholder returns.
Keywords: Financial Performance, Queuing system, service discipline, service mechanism
Queuing System and Performance of Guaranty Trust Bank Nigeria Plc, Ekpoma, Edo State (Published)
The broad objective of this paper is to determine the effect of queuing system analysis on performance of Guaranty Trust Bank Nigeria Plc, Ekpoma, Edo state. Specifically, this paper seeks to examine the effect of system (facility) utilization rate on competitive advantage of the focused institution. The study was anchored on resource base theory propounded by Robert Grant (1996). Survey design was used, a population of 1,129 which emanated from the service rate of a five- day study was used for the study, the data was analyzed using tables, bar charts and tora soft- ware version 1.00. Findings revealed that facility (system) utilization impacts the competitive position of Guaranty Trust Bank Nigeria Plc. Ekpoma since (Rho/c) value = 0.435, (Mu) value = 15.05 and (Ws) value = 0.07. The study concludes that an analysis of the queuing system of the institution from time to time could aid its performance level. Sequel to the conclusion, the researcher recommended an increase in the number of servers used by the financial institution in focus because of the number of local governments (Esan West, Esan Central, Igueben and Uhunwonde) it serves.
Citation: Ohue Paul Itua (2021) Queuing System and Performance of Guaranty Trust Bank Nigeria Plc, Ekpoma, Edo State, International Journal of Business and Management Review, Vol.9, No.4, pp.22-38
Keywords: Competitive Advantage, Performance, Queuing system, system (facility) utilization