STAFF TRAINING IN THE PUBLIC ADMINISTRATION OF BOSNIA AND HERZEGOVINA WITH SPECIAL EMPHASIS ON TIME MANAGEMENT USING ONTOLOGIES AND NEW SOFTWARE SOLUTIONS (Published)
In this paper we examine time management in public administration. It is clearly a critical resource characterised by its limitations, impermanence and non-recoverable nature. Unlike some other resources, time cannot be bought, grown or stored. Thus, all other resources need to be adjusted to time so that we achieve the best service and satisfied customers from services delivered by public administrations.The aim of this paper is to point out to the new possibilities of time management in public administration (administrative organizations and bodies of local self-government) in Bosnia and Herzegovina with the use of new software solutions based on ontologies, knowledge bases, and the Semantic Web. Our goal is to offer a different concept of time management with the use of knowledge bases and the software tool “Protégé”. With these, employees`time can be used more effectively, which will result in better services and better customer satisfaction.
Keywords: Knowledge Bases, More Efficient Service Delivery., Ontologies, Time Management
Self-Perceived Time Management Efficiency Extent by Administrators at Salman Bin Abdulaziz University (Published)
The purpose of the present study is to identify self-perceived efficiency degree of time management skills as practiced by administrators at Salman bin Abdulaziz University. To achieve the study goal, the researcher designed “Time Management Efficiency Degree Scale among Administrators at Salman bin Abdulaziz University”. Participants (N=246) were recruited from the whole population of administrators (N=465) at Salman bin Abdulaziz University using the random stratum sampling. The following results were reached by the study:
- Administers at Slaman bin Abdulaziz University are enjoying highly efficient time management skills.
- There were no statistically significant differences among mean estimates of administrators on all time management domains attributed to variable “gender”, except for domains “job nature & tasks”, where differences were in favour of males; and “using mobile set”, with differences favouring the females.
- There were no statistically significant differences among mean estimates of administrators on all domain attributed to variable “”academic qualification”, except for domain “meeting management skills”, where differences were in favour of those holding the Bachelor’s and graduate degrees.
- There were statistically significant differences among mean estimates of administrators on all study domains attributed to variable “job title”, except for domains “scheduling and organization”, “decision making”, “using mobile set”, where differences were in favour of participants holding job title “administrator”.
- There were statistically significant differences among mean estimates of administrators on all study domains attributed to variable “managerial experience”, except for domains “delegation”, “decision making”, “using mobile set”, where differences were in favour of participants within managerial experience group “10 years or more”. In light of study results, a number of suggestions were recommended, most importantly:
- Technology facilities should be used most often in the communication process and meeting management to lessen potential time waste.
- To organize workshops and training courses on time management, decision-making, and effective communication skills and their importance.
- Recruit qualified and well-trained personnel and assign them proportionately with workload.
Keywords: Administrators, Salman Bin Abdulaziz University, Time Management