STAFF TRAINING IN THE PUBLIC ADMINISTRATION OF BOSNIA AND HERZEGOVINA WITH SPECIAL EMPHASIS ON TIME MANAGEMENT USING ONTOLOGIES AND NEW SOFTWARE SOLUTIONS (Published)
In this paper we examine time management in public administration. It is clearly a critical resource characterised by its limitations, impermanence and non-recoverable nature. Unlike some other resources, time cannot be bought, grown or stored. Thus, all other resources need to be adjusted to time so that we achieve the best service and satisfied customers from services delivered by public administrations.The aim of this paper is to point out to the new possibilities of time management in public administration (administrative organizations and bodies of local self-government) in Bosnia and Herzegovina with the use of new software solutions based on ontologies, knowledge bases, and the Semantic Web. Our goal is to offer a different concept of time management with the use of knowledge bases and the software tool “Protégé”. With these, employees`time can be used more effectively, which will result in better services and better customer satisfaction.
Keywords: Knowledge Bases, More Efficient Service Delivery., Ontologies, Time Management