BANKS’ EMPLOYEES’ ATTITUDES TOWARDS THE ROLE OF ENGLISH LANGUAGE IN BANKS’ WORK: A CASE STUDY OF THE COMMERCIAL BANKS OPERATING IN TULKARM/ PALESTINE (Published)
This study aimed to determine the banks’ employees in Tulkarm district attitudes towards the importance of English language at banks’ work and answered the following main question:What is the role of the English language in banks work as viewed by Tulkarm banks’ employees?The study also examined the following null hypothesis :There are no significant differences at (α≤0.05) in Tulkarm banks employees attitudes towards the importance of English language at bank work due to :language of study, age , experience, university of study , level of English , and level of education variables.From the previous survey for the importance of mastering English in banks’ environments ,through which we may find an urgent need for English for dealing with foreign customers, understanding new electronic administration requirements, and dealing with English documents and endorsements and getting use of some foreign experience in developing banks’ work, we can interfere the following:
1- There is high awareness for the need of English at bank’s environment among banks of Tulkarm district employees.
2- There is a distinctive motivation among employees of Tulkarm district banks towards spending time learning English through courses or workshops.
According to the results and findings of the studies and the statistical analysis of the questionnaire, the researchers recommend the following:
1- Banks’ administrations should give high importance for English Language fluency as an important criterion for choosing bank employees in various fields of work.
2- There should be English courses sponsored by banks’ administration to be given to employees to enhance their ability to use English with others fluently.
3- A system of reinforcement for taking these courses and developing English use ability should be accredited and considered as an urgent requirement for the bank.