Assessing University Students’ Satisfaction with Service Delivery: Implications for Educational Management (Published)
The study investigated students’ satisfaction with service delivery in universities in Akwa Ibom and Cross River States, Nigeria. Five areas of service delivery namely library, health, transportation, Information and Communication Technology (ICT) and hostel services were considered in the study. The extent to which students’ satisfaction with service delivery varied with types of institution was also examined. Survey research design was adopted for the study. Five research questions and one hypothesis guided the study. The population of the study comprised all the undergraduate students in four universities in the study area. Simple random sampling technique was used to draw a sample of 1466 (915 from federal owned and 551 from state owned universities) students for the study. The instrument for data collection was titled “Students’ Satisfaction with Service Delivery Questionnaire (ASSSDQ)”. The reliability of the instrument using Cronbach Alpha method was 0.85. The data collected were analyzed using descriptive statistics (frequencies and percentages) and independent t-test. The hypothesis was tested at 0.05 level of significance. Findings obtained revealed that majority of the respondents indicated dissatisfaction with library, hostel, as well as Information and communication services, while they showed moderate satisfaction with health and transport services. It was also found that students’ satisfaction with service delivery in terms of library and health services significantly differed by their institution’s affiliation, while they did not show significant difference in their satisfaction with transport, ICT and hostel services. Recommendations for improvement in service delivery in universities were made one of which being that all services that contributes to students’ academic life in the universities are delivered to an acceptable and satisfactory standard.
Keywords: Educational Management, Service delivery, Students’ Satisfaction, Universities
HISTORICAL ANALYSIS OF BOKO HARAM INSURGENCY ON EDUCATIONAL MANAGEMENT IN NORTHERN NIGERIA (Published)
The study presented the historical analyses of the effect of Boko Haram insurgency on educational management in Northern Nigeria. Education is the key to national development in Nigeria. However, achieving quality education for all Nigerian need a safe, secured, violent free teaching and learning environment for school leaders, teachers, students and families in northern region of Nigeria. The study examined the historical overview of previous insurgent groups in Nigeria, The origin of Boko Haram insurgent group, the historical analysis of Boko Haram attacks on schools in other cities in Northern Nigeria, the effect on educational management. An important aspect of this article posited on the challenges facing school administrator, teachers and students in the region .It was therefore recommended that the federal government should show higher commitment in mobilizing the armed forces to the northern region and provide security in schools with bomb detectives’ equipment. It was also recommended that the religious leaders should play active role in preaching against the killings perpetrated by Boko Haram insurgent group and a special orientation to sensitize the people on security matters in all schools and their communities.
Keywords: Boko Haram, Educational Management, Insurgency, Militant, Terrorism