Fostering Knowledge Management with Organizations’ Operational and Financial Performance – The Mediating Role of Innovation (Published)

Performance is the bottom line for each and every organization. The firms are in immense race and competition to enhance their operational and financial performance. Performances portray a good and consolidated image in market. This study is aimed to identify the relationship between knowledge management dimensions named as knowledge creation, knowledge transfer and knowledge embeddedness with organizational and financial performance. Furthermore this study is also testing the mediating role of process and administrative innovation in relationship between knowledge management and performance. Simple random sampling has been used in this study and data collect from 341 employees of servicing, manufacturing and trading organization. The findings of this study have revealed that almost all dimensions of knowledge management have a significant positive impact on financial and operational performance. Furthermore, process and administrative innovation has proved as significant mediators in relationship between knowledge management and operational and financial performance. The study is adding the value in literature by testing a unique empirical relation through taking the dimensions of organizational performance.

Keywords: Administrative Innovation, Knowledge Creation, Knowledge Embeddedness, Knowledge Management, Knowledge transfer, Operational and Financial Performance, Process Innovation

The Impact of Knowledge Management Strategies, Operations, and Processes on Organizational Innovation (Published)

This paper evaluates the importance of knowledge management in enhancing innovation in the hospital sector in Beirut area. On this emerging economy, organizations are more aware of developing knowledge for a reason to be comparative in the market and gain a sustainable competitive advantage. (Association of Marketing, Bancario, Argentine, 2000).Information and knowledge become an essential resource for all businesses. It is considered a vital concept and process in conducting any business.In this paper, I conduct a study of the importance of knowledge management in achieving innovation and development in the hospital sector. This study consists of two parts: theoretical and practical. In the first part, I try to address the concept of knowledge management, learning, and innovation in general by discussing the processes of knowledge management and the authors’ point of views. Then, in the second part, I establish a questionnaire survey about this topic, and I distributed in different hospitals in Beirut. As a result of my study, I realize that knowledge management, in general, is not a priority issue for the selected hospitals, and the relationship that exists between knowledge management and innovation is moderate, and this means that knowledge management in these hospitals is not the main reason for innovation. For this reason, hospitals must care more about knowledge management and must recognize that it is an essential part to reach innovation, development, and survival.

Keywords: Corporate Memory, Knowledge Management, Knowledge Management Processes, Organizational Learning, Sustainable Competitive Advantage, organizational innovation

Decision Support Systems: Creating Value For Marketing Decisions In The Pharmaceutical Industry (Published)

Purpose: The purpose of this study is to analyze the impact of decision support systems to creating value for marketing decisions in the pharmaceutical industry. Methodology: This paper was completed with the help of an extensive literature study on decision support/business intelligence and pharmaceutical industry marketing available on the databases and websites. Primary data has been used in this paper to check the impact of information technology market performance. The SPSS software package is used to analyze the employee responses and statistical technique. Regression analysis is used to check the impact of information technology on market performance. Findings: 150 questionnaires were being given to stakeholders in different pharmaceutical companies located in Pakistan. 104 were collected back and 96 questionnaires are considered valid and used are for analysis. After analyzing the data, we find that information technology has significant impact on market performance in pharmaceutical industry. According to the stakeholders, strategic planning, organizational support, knowledge management and technological advancement have significant impact on the success of information technology for decision support. Research limitations / Implications: More research will be required on the theory presented in this thesis “Decision Support Systems: Creating Value for Marketing Decisions in the Pharmaceutical Industry”

Keywords: Business Intelligence, Decision Support Systems, Knowledge Management, Marketing Performance, Organizational support, Qualitative and quantitative study, Strategic Planning, technological innovation

COMPETITIVE ADVANTAGE THROUGH KNOWLEDGE DISSEMINATION: AN EMPIRICAL ANALYSIS OF HOTELS IN MAKURDI METROPOLIS, BENUE STATE, NIGERIA (Published)

Strategic management researchers have alluded to the fact that tangible/intangible assets and intangible capabilities contribute to the achievement of organization’s competitive advantage. Thus, this study was conducted owing to the increase in the employment of knowledge workers, the use of Information and Communication Technology (ICT) in service delivery, and the upsurge in the number of hotels in the hospitality industry in Makurdi metropolis. The aim of the study was to investigate the relationship between knowledge dissemination and Competitive Advantage (CA). The study adopted ex-post-facto research design and purposive sampling technique. Questionnaire were employed to collect data from employees of selected hotels. Chi-square statistical method was employed to test the research hypothesis. It was found that knowledge dissemination is significantly related to CA. The researchers recommend increased knowledge dissemination via knowledge sharing and transfer among employees and between departments.

Keywords: Competitive Advantage, Knowledge Management, Knowledge Sharing, Knowledge dissemination, Knowledge transfer

In Search of Knowledge Management: An Autopsy Report of Management Text Books (Published)

This study is set to operate under the following research question: ‘How much Knowledge Management (KM) learning materials are incorporated in the academic text books of general management and strategic management?’ To investigate the issue this study applied Content Analysis (CA) technique. It carries out purposive sampling. 15-general management and 10 strategic management books (total 25 books) which are usually recommended by the teachers to the students of the universities and colleges are analysed. The content analysis technique is used to analyse the subject matters of the books. A coding sheet is prepared. It is divided into 325 boxes (25 books and 13 subjects of knowledge management, e.g. 25X13=325) to examine the KM learning materials if they are incorporated. The study finds, 17-books (68%) have addressed the issue of KM, while 8-books (32%) completely ignored the subject of KM. Further, the text books have covered the subjects like definition of knowledge/KM (25%), types of knowledge (15.63%), knowledge creation (10.94%), knowledge storage (9.38%), knowledge maintenance (7.81%), knowledge transfer (7.81%), use of knowledge (9.38%) and other KM subjects (14.06%). No book could address philosophical debates on the definition of knowledge, knowledge transfer mechanisms, barriers to knowledge transfer, duties and responsibilities of CKO and ethical issues in KM. It is recommended that more KM learning materials should be incorporated in the general management and strategic management text books. Further, the universities and colleges should incorporate KM as a separate module in their academic curriculum and syllabus. Future researchers may examine and analyse the contents of learning materials on KM incorporated in other management disciplines.

Keywords: General Management, Knowledge Management, Strategic Management