An Examination of the Problems encountered in applying quality assessment system by Lagos State Building Contractors (Published)
Citation: Ngozi Marykate Okoye, Kevin Chuks Okolie ; Okongwu Ikechukwu Michael (2022) An Examination of the Problems encountered in applying quality assessment system by Lagos State Building Contractors, British Journal of Environmental Sciences, Vol.10, No.2, pp. 13-22
The construction industry contributes 1% employment opportunities to Nigerians (Ding, 2008). According to the World Bank, an active industry should contribute at least 3.2% of the employment opportunities in the country. The aim of this study is to examine the problems encountered in applying quality assessment system in Lagos state. In order to realize this aim, the study examined challenges encountered by contractors..The study employed a descriptive case study design where data was collected from senior managers, project managers, engineers, architects, quantity surveyors, and technical managers working with building construction companies in the Lagos Metropolitan Area using the mixed method approach. Quantitative data was collected using questionnaire from 109 randomly selected participants and analysed using descriptive and inferential statistics. Qualitative data was collected through interviews with 9 purposively selected respondents and analysed using the thematic analysis technique. The study shows challenges encountered by Contractors to include: Lack of adequate resources, inadequate skills and expertise, Casual/ temporary nature of construction workforce, Internal resistance, Lack of flexibility in existing tools and approaches etc. The study concludes that the most significant challenge encountered by local contractors when it comes to quality assessment is the lack of adequate resources and the study also identified staff training and education, integration of information technology, and increased involvement of senior leaders as the most important issues that they would like their organization to improve so as to increase the effectiveness of the quality assessment process.