Servicing Skills Needed by Managers and Workers in Micro Business in Ondo State (Published)
The study investigated the servicing skills needed by managers and workers in Micro Business. The study employed a survey research design and it was conducted in the three senatorial zones in Ondo State. The population of the study was 730 respondents made up of 563 respondents. Two hypotheses were analysed using mean and standard deviation at 0.05 level of significance. A liken scale of 14 structured questionnaire items was used for data collection. The reliability co-efficient was 0.948 which was calculated using Guttman split-half, findings revealed that the managers and workers lack the servicing skill which will be needed for the business to grow, when there is servicing skill, there will be high rate of patronage, conclusion and recommendation was drawn that the managers and workers needs training in order to acquire the skills needed.
Keywords: Managers, Micro business, servicing skills, workers
Motivating Employees for Effective Organizational Advancement: The Focus on Managers of Printing Industry in the Kumasi Metropolis (Published)
A major contributor to Ghana’s development through employment creation and the dissemination enhancement of information to the general public is the Printing Industry. The main purpose of the study was to evaluate managers’ motivation for their employees for efficient Organisational advancement in the printing industry within the Kumasi Metropolis. This is because employee retention is necessary through motivation. The study employed qualitative surveys on the printing industry within the given study area with emphasis on general printing technology which has been in existence for more than two and half decades. The survey was projected to get managers of selected Printing Industry on their responses on what they feel are the best features that could motivate their employees for their self-actualisation and also in achieving effective organisational progression. The study seeks to identify the most ranked factor(s) among several motivated factors existed in the sector. However, it emerged that some managers adopted the theory of motivational needs of Maslow, Fayol, Taylor, Chester, Weber to inspire their employees for effective Organizational Advancement from the pragmatic findings.
Keywords: Employee, Managers, Motivation, Organisational Advancement, Printing Industry