Towards Achieving Quality Assurance in Office Technology and Management Programme in Delta State Polytechnics (Published)
The study examined achieving quality assurance in Office Technology and Management Programme in Delta State Polytechnics. Recent findings in the educational sector, revealed that some programmes in most polytechnics, universities and other similar tertiary institutions, do not observe religiously, the specified guidelines and course specification in order to ensure standards. Its resultant effects are that most of their graduates lacked the requisite skills, knowledge and competencies necessary to fit into the world of work. It is on this note that the programme of Office Technology and Management in Delta State Polytechnics is being examined to see how quality assurance would be achieved, maintained and sustained. The study revealed that OTM is a programme of study meant to help its entrant to acquire the relevant knowledge in office skills and competencies for self actualization and sustainability and that quality assurance is a planned and systematic review process carried out by organizations or institutions to determine if standards are being met as this is the only panacea that help in ensuring confidence, standards, acceptable norms and practices for maximum academic excellence and achievement in OTM programmes as well as other educational programmes.
Keywords: OTM., Quality, Quality Assurance