Predictors of Patients` Satisfaction with Nursing Care Delivery Among Patients in Mbodo Aluu Health Center, Rivers State (Published)
Patients’ satisfaction is a vital evaluation that should be made often for improved service delivery. Patients’ satisfaction is key to improving quality of care. Patients have a right to quality care and information regarding their health and treatment regimen. This study assessed the predictors of patients` satisfaction with nursing care delivery among patients in Mbodo Aluu Health Center, Rivers State. Descriptive survey design was used for the study. A sample of 160patients were selected from Mbodo Aluu Health Center in Rivers State. A simple random sample technique was adopted to select the participants who met the inclusion criteria into the study. Data were collected using a self-developed questionnaire. Face and content validity of the questionnaire were ensured. The reliability of the questionnaire was ascertained using test re-test method and Cronbach’s alpha coefficient was 0.78. Data collected were processed using Statistical Package for Social Sciences (SPSS) version 23. Research questions and hypotheses were answered using descriptive statistics of mean, standard deviation, percentage t-test, PPMC and Chi-squaretested at 0.05 level of significance. Results revealed the overall satisfaction levels of the patient receiving nursing care to be fair,while hospital environment, nurses’ disposition to work, attitude of the nurses, supply of information by the nurses to the patients, and respect for privacy are the factors that affect the satisfaction level of patient. Also, nurses’ behavior or care affects patients’ health \recovery of health. It was revealed further that male and female patients do not differ in their level of satisfaction and the care received; while a positive significant relationship was found between respondent’s length of hospital stays, level of education, and their satisfaction with nursing care received. It is concluded that nurses’ care attributes and hospital environments are strong predictors of patients’ satisfaction. Therefore, it is recommended that to increase satisfaction with nursing care, greater emphasis should be given to patient privacy, freedom and communication.
Keywords: attitude, nurses’ disposition, patient satisfaction, ward environment