Predictors of Patients` Satisfaction with Nursing Care Delivery Among Patients in Mbodo Aluu Health Center, Rivers State (Published)
Patients’ satisfaction is a vital evaluation that should be made often for improved service delivery. Patients’ satisfaction is key to improving quality of care. Patients have a right to quality care and information regarding their health and treatment regimen. This study assessed the predictors of patients` satisfaction with nursing care delivery among patients in Mbodo Aluu Health Center, Rivers State. Descriptive survey design was used for the study. A sample of 160patients were selected from Mbodo Aluu Health Center in Rivers State. A simple random sample technique was adopted to select the participants who met the inclusion criteria into the study. Data were collected using a self-developed questionnaire. Face and content validity of the questionnaire were ensured. The reliability of the questionnaire was ascertained using test re-test method and Cronbach’s alpha coefficient was 0.78. Data collected were processed using Statistical Package for Social Sciences (SPSS) version 23. Research questions and hypotheses were answered using descriptive statistics of mean, standard deviation, percentage t-test, PPMC and Chi-squaretested at 0.05 level of significance. Results revealed the overall satisfaction levels of the patient receiving nursing care to be fair,while hospital environment, nurses’ disposition to work, attitude of the nurses, supply of information by the nurses to the patients, and respect for privacy are the factors that affect the satisfaction level of patient. Also, nurses’ behavior or care affects patients’ health \recovery of health. It was revealed further that male and female patients do not differ in their level of satisfaction and the care received; while a positive significant relationship was found between respondent’s length of hospital stays, level of education, and their satisfaction with nursing care received. It is concluded that nurses’ care attributes and hospital environments are strong predictors of patients’ satisfaction. Therefore, it is recommended that to increase satisfaction with nursing care, greater emphasis should be given to patient privacy, freedom and communication.
Keywords: attitude, nurses’ disposition, patient satisfaction, ward environment
Assessment of Patients’ Satisfaction with Nursing Care in Babcock University Teaching Hospital, Ilishan-Remo, Ogun State, Nigeria (Published)
Patient satisfaction has become an established outcome indicator of the quality and the efficiency of the health care systems. Patient satisfaction with nursing services is considered the most important factor in the moulding of the overall patient satisfaction with hospital services, and reflects the ability of the provider to meet the patients’ needs. This study therefore sought to investigate patients’ satisfaction with rendered nursing care and services in Babcock University Teaching Hospital, Ilishan-Remo, Ogun State, Nigeria. This study adopted descriptive survey research design. The study population were in-patients who have spent at least one night on admission in Medical, Surgical, Obstetrics and Gynaecology wards. Convenient non-probability sampling technique was used in recruiting the 151 respondents of this study. The instrument for data collection was a pretested semi-structured self-administered questionnaire consisting of 4 Sections (A-D). The instrument was validated through face and content validity by experts in Nursing Science and Tests and Measurement. Test re-test method was used to establish the reliability of the instrument while the reliability coefficient value of 0.827 was derived after subjecting the data collected to Pearson’s Moment Correlation Statistics. The questionnaires were distributed by the researcher conveniently to inpatients of the selected wards. Descriptive and inferential statistics were used to analyse the data collected. The findings revealed that Majority (93%) of the patients showed excellent satisfaction with the quality of nursing care received, and have positive perception (83.9%) and suitable experiences with nursing care (62.4%) during their stay on the wards. It was recommended among others that patients’ opinion for improving quality of nursing care should be taken into considerations to improve the quality of nursing care.
Citation: Agbonjinmi, Lawrence Adewale; Ayorinde, Adebola Margaret; Gbenga-Epebinu, Mary Ayodeji (2022) Assessment of Patients’ Satisfaction with Nursing Care in Babcock University Teaching Hospital, Ilishan-Remo, Ogun State, Nigeria, International Journal of Nursing, Midwife and Health Related Cases, Vol.8, No.3, pp.34-44
Keywords: Assessment, Nursing care, patient satisfaction