Critical Success Factors on Business Process Orientation (Published)

Article Author: Murillo de Oliveira Dias,Marcelo Almeida Magalhães,Carlos Pereira Soares,Andre Bittencourt Valle

This paper identified Critical Success Factors (CSF) and their respective Critical Practices (CP) for the development of Business Process Orientation in organizations, in Brazilian projects. The purpose is to analyze best practices in project management, like strategic alignment e information systems support, and evaluate which factors contribute to the development of efficient organizations, focused in process management. A review of BPO and respective CSF and CP was undertaken and key issues identified, and a field survey was conducted to obtain parameters to investigate BPO success and to propose priorities to their implementation projects. The results evidenced that the success of the BPO is probably not related to one good practice alone, but to several that combined create the conditions for business decisions to be made on entrepreneurial business processes.