Effects of Ergonomic Environment and Information and Communication Technology (ICT) On Secretarial Efficiencies in Tertiary Institutions in Ekiti State (Published)
Effects of ergonomic environment and information and communication technology (ICT) on secretarial efficiencies in tertiary institutions in Ekiti State were investigated. The population consisted of all secretarial staff and executives/directors in all tertiary institutions while the sample was 180 respondents randomly selected from three tertiary institutions. The research instrument was questionnaire, validated with a reliability co-efficient of 0.77. Data collected were analyzed using frequency counts and simple percentages for the research question while the hypothesis was tested using Pearson Moment Correlation Coefficient at 0.05 level of significance. Findings show that the physical environments of the institutions are conducive for work and some necessary facilities that could aid the efficiency of secretarial staff are provided but inadequate. It was concluded that good working environment is indispensable in today’s workplace for the efficiency and effectiveness of secretarial workers. It was recommended that efforts must be made to design jobs that help employees reduce and break up their sitting time, among others.
Keywords: Efficiency, ICT, Work Environment, ergonomics, secretaries
Revisiting ICT Adoption Theories and Charting a Progressive Path for Future ICT Adoption Research in SMES (Published)
This paper attempts to develop an integrated framework that aims to challenge researchers on a progressive path for future ICT adoption research especially in SMEs. The paper accessed major databases of a number of top IS journals in the field and reviews previous theories used to study ICT adoption, examine the progress made so far, and the limitations of these theories in an attempt to develop a framework, that aims to challenge researchers and aid further contributions in this IS field. The study developed a framework informed by three theories; Structuration theory (ST), Actors Network Theory (ANT) and Adaptive Structuration theory (AST) and argues that using such integrated theory to examine the process of ICT adoption will help to unveil the recursive nature, entities involved and the kind of research approach that may be applied. Hence, for research in this area to be progressive, entities in the framework must be considered amidst other influence. The framework also suggests adoption of ICT will be embraced faster by organizations especially small businesses if the entities involved are committed in conveying the right information thereby supporting SMEs in making adequate decisions. This work provides further insight into ICT adoption framework that may advance future research in the field of ICT adoption, assist SMEs in adopting and implementing ICT overtime. This is relevant given that the complexities associated with the adoption of ICT is becoming worrisome and SMEs have limited knowledge on issues relating to emerging ICTs. The framework may motivate SMEs in understanding diverse actors, factors and social structures affecting ICT adoption better and how to cope with them. The framework serves as an analytical instrument in explaining ICT adoption process and its outcomes characterized by conflicting views
Keywords: ANT, AST, Adoption framework, ICT, SMEs, ST
The Contributory Effects of Sociocultural Factors on E-Government Adoption among Nigerians (Published)
E-government is the use of internet technology to exchange information, transact businesses and provide services for the citizens and other arms of government. Specifically, it involves the use of information and communication technologies (ICTs) by the government to serve its populace in a manner that accountability, openness, and mutual interaction are ensured and sustained. Impliedly, the policy is intended to involve the populace and the government in a relationship that guarantees the recognition and importance of citizens as well as their inputs in policy formulation and implementation.
Keywords: E-government, ICT, Internet Technology, Nigeria, Re-Engineering
MANAGING INFORMATION COMMUNICATION TECHNOLOGY FOR OPTIMAL SERVICE DELIVERY IN THE BANKING INDUSTRY: A STUDY OF AGRICULTURAL DEVELOPMENT BANK, TUMU BRANCH (Review Completed - Accepted)
This study assesses the relevance of Information Communication Technology for optimal service delivery by the Tumu branch of the Agricultural Development Bank in Ghana. The study was motivated by the frequent criticism of the bank for poor quality service delivery such as delays in transaction and numerous link failures. Semi-structured questionnaire, interview and observation were employed to collect data from 126 respondents consisting of 6 staff from the bank and 120 customers, out of a customer population of 4,544 of the branch as at 28th February, 2013. This sample was drawn using purposive and simple random sampling procedures. Rust and Oliver Three-Component Service Quality Model and descriptive statistics were employed in the data analysis. The results indicated that the branch is fully computerized as well as the work processes automated. It was further revealed that the bank provides electronic banking products and services such as QuicAlert, QuicNet, QuicStatement and Smart cards. Among the challenges discovered by the study were frequent link failures, low speed connectivity and lack of customer awareness of electronic banking products. The study equally revealed that the bank has electronic banking products and services that have positive impact on the customers in terms of convenience, long hour services, and cost effectiveness among others. Among the impact of Information Communication Technology on the bank were: fast transfers of money, ability to store and retrieve data and greater work output. The study recommends customer education and e-banking services promotion towards improving the service quality of the bank and network upgrading to ensure consistent and speedy connectivity
Keywords: ADB, Descriptive Statistics, ICT, Optimal Service Delivery, Products and Services, Rust and Oliver Three-Component Service Quality Model, Tumu