Application of Big Data and Artificial Intelligence (AI) in Library Services (Published)
Big data and Artificial Intelligence (AI) technologies have created new prospects for libraries, particularly in the delivery of services. The application of these technologies is expected to contribute immensely to improving the provision and use of library services and information resources. They can help libraries achieve their goals and objectives, especially in providing cutting-edge information services to meet the needs of their tech-savvy users. Big data comprises data sets too large for commonly used software tools to capture, curate, manage, and process within a definite time period. AI, which involves the development of computer systems that can perform tasks typically requiring human intelligence, has numerous library applications, ranging from book filing to delivery. Their application creates new possibilities, such as connecting physical and electronic information resources and associating video help with physical materials. Library professionals need to be acquainted with these technologies and understand how they will affect their jobs. This paper therefore aims to investigate and detail the current status of the application and adoption of big data and artificial intelligence technologies in providing modern library services. It seeks to establish their different use cases and identify the benefits and challenges associated with their implementation in libraries.
Keywords: Artificial Intelligence, Big Data, Information resources, Libraries, Library Services