Assessment of the Effect of Information and Communication Technologies on the Economic Activities of Cooperative Societies in South Eastern Nigeria (Published)
Information and communication technology (ICT) have become an indispensable part of contemporary world. The cooperative sectors globally have equally being affected in a number of ways. This paper examines the effect of information and communication technology on the economic activities of cooperative societies in south eastern zone of Nigeria. In line with the objectives of this study, this work utilizes primary sources of data. The primary data were collected through interviews, questionnaires and focus-group discussions and analyzed using descriptive statistics. The main result of the study indicated that information and communication technologies have a significant positive effect on the cooperative services and influenced their level of economic activities. It was concluded that the application of information and communication technology enhances cooperative society’s efficiency, service delivery and increase membership patronage. Moreover, this paper recommended that the management of cooperative societies should strengthen investment in information and communication technologies so as to facilitate speed, convenient and accurate service delivery.
Keywords: Cooperatives Societies, Economy, ICT, Indispensable, Service
Factors Affecting Staffs’ Service Motivation of Commercial Banks in Ho Chi Minh City (Published)
Human resource is considered the most valuable asset of a bank and different factors affect its performance and efficiency. In today’s world of non-stop change, in which banks are competing with all their capabilities, a big portion of bank’s energy is put into the attention given to staff. The purpose of this study was to examine the impact of the factors affecting the service motivation of the staffs of commercial banks. This is a quantitative research study and data were collected through questionnaire containing a 5-point Likert scale. The findings of this study revealed that five factors enhance the motivation whereas administrative policies improve the motivation of bank staffs. The study results showed that there were 300 staffs related to bank sector in Ho Chi Minh City who interviewed and answered about 22 questions. The Data collected from June 2016 to July 2017. This study had been analyzed Cronbach’s Alpha testing, KMO testing and the result of KMO testing used for the multiple regression. Persons’ responses measured through an adapted questionnaire for staffs. The Data processed by SPSS 20.0. In addition, five components affecting staffs’ service motivation of commercial banks in Ho Chi Minh City with significance level 5 percent and then the researcher has recommendations improving the staffs’ service motivation in the future.
Keywords: Banks’ Staff, Commercial Bank and Hutech, Motivation, Service