Training, Support and Monitoring Mechanisms in Enhancing Quality Primary Health Care Services in North Central Nigeria: A Literature Review (Published)
Improving the quality of healthcare, particularly primary healthcare has continued to take center stage not just in the North Central region of Nigeria but in Nigeria as a whole. The lack of adequate funding, infrastructure, organizational support and training and development program has continually impeded the delivery of quality healthcare across the all healthcare systems. This research offers a conceptual and theoretical review of the significant role played by training, organizational support and monitoring and how interwoven they are and how to have been influencing the delivery of quality healthcare. This conceptual review is primarily anchored on human capital theory, systems-oriented quality framework and organizational support. Literature for this conceptual and theoretical review were carefully sourced while relying majorly on recent literature in other to effectively treatise the topic and how human capital investment and organizational support influences the conduct of health workers, their capacity to function effectively and the outcome of health service delivery. This study conceptualizes training as a non-episodic element but a continuous professional development which has the capacity to drastically reduce clinical errors by improving the competence and adaptive capacity of healthcare professionals while monitoring the systems and utilizing them as organizational learning tools within the primary healthcare systems in the North region of Nigeria. This seminar paper presents a logical conceptual framework that elucidates empirical research and health sector policy reforms that addresses the lingering healthcare challenges in North central region and Nigeria as a whole.
Keywords: Training, monitoring mechanisms, quality primary health care services, support
Top Management Commitment and Sales Force Performance of Beverage Manufacturing Companies in Nigeria (Published)
This study was designed to examine the influence of top management commitment on salesforce performance in selected beverage manufacturing firms in Nigeria. The study population was 151 and made up of all persons that are involved in sales of both alcoholic and non-alcoholic beverages manufactured in Nigeria. The major instrument for data collection was the questionnaire. The proxies for top management commitment were leadership, management involvement, management support and resource allocation. The instrument was administered to every member of the population out of which 142 copies of the questionnaire were completed and returned in useable form. Data collected were analyzed using percentage analysis and hypotheses formulated were tested using the multiple regression analysis. Findings from the study revealed that there is significant relationship between the top management variables (i.e. leadership, management involvement, management support and resource allocation) and salesforce performance. Based on the findings, it was concluded that top management commitment influences salesforce performance in the beverage manufacturing companies in Nigeria. Consequently, it is recommended, among other things, that top management should show leadership by driving improvement that will enhance sales through the performance of the sales team. Also, they should allow team members’ input into decision making on issues concerning sales.
Citation: Ini Smart Udoh, Andrew Amuamuziam Okwudu and Uduak E. Joseph (2022) Top Management Commitment and Sales Force Performance of Beverage Manufacturing Companies in Nigeria,International Journal of Business and Management Review, Vol.10, No.1, pp.1-12
Keywords: Leadership, Management, Performance, Resource Allocation, involvement, salesforce, support