Work ethics Components and Employee Performance of Public Sector in Ogun State (Published)
This study examines the influence of work ethics on employee performance in selected public sector, with a focus on the five sector in Ogun State. Work ethics specifically professionalism and confidentiality are recognized as essential drivers of organizational success. The study employed a descriptive survey research design with a population of 1,100 employees, from which a sample size of 400 respondents was selected using Taro Yamane’s formula. Out of the distributed questionnaires, 380 were validly completed and returned, yielding a 95% response rate. Data were analyzed using descriptive statistics and Pearson Product Moment Correlation (PPMC) with the aid of SPSS. Findings revealed a strong positive relationship between professionalism and employee efficiency (r = 0.732, p < 0.05), indicating that professional conduct enhances time management and workplace discipline. Confidentiality was also found to significantly influence goal achievement (r = 0.689, p < 0.05), as safeguarding sensitive information fosters trust and organizational focus. Similarly, accountability demonstrated a strong positive effect on employee productivity (r = 0.715, p < 0.05), showing that responsibility and answerability increase output and adherence to deadlines. Overall, work ethics significantly influenced employee performance (r = 0.728, p < 0.05). The study concludes that professionalism, confidentiality, and accountability are critical to enhancing efficiency, productivity, and goal attainment in public institutions. It recommends regular ethics training, stricter confidentiality policies, and clear accountability frameworks to strengthen employee performance and institutional credibility.
Keywords: Accountability, Confidentiality, Efficiency, Employee Performance, Productivity, Work ethics, goal achievement, professionalism
THE INFLUENCE OF OFFICERS PROFESSIONALISM TOWARDS THE QUALITY OF SERVICE OF THE CONSTRUCTION PERMIT AT ONE STOP SERVICE UNIT IN THE ADMINISTRATIVE CITY OF CENTRAL JAKARTA AT THE PROVINCE OF JAKARTA (Published)
The construction permit service by the One Stop Service Unit in the Administrative City of the Central Jakarta has not been satisfied. It was also evaluated by independent institution, such as International Finance Corporation (IFC) financed by the World Bank. This condition created an unprofessional manner of the officers. This research was conducted to get a detailed analysis of the employees professionalism, the construction permit quality of service, and the influence of employee professionalism towards the quality of service on construction permit at the One Stop Service Unit in the Administrative City of Central Jakarta at the Province of Jakarta.The unit of analysis in this research was the officers at the One Stop Service Unit at the Central Jakarta, consists of the front desk and back desk officers. The Officers Professionalism were assessed on five dimensions: innovative and creative, self-supporting work, work consistency, work and career commitment. The samples of this research were 190 peoples who received construction permit services from eight sub-districts in Central Jakarta. Structural Equation Modeling (SEM) was used to examine the hypothesis of the research, and the questionnaire was in a Semantic Differential form.The result of the research were: (1) the level of Officers Professionalism assessed by four dimensions was low; (2) the Construction Permit Service reflected by five dimensions was not satisfied; (3) there was significant influence between the Officers Professionalism towards the Quality of Service of the construction permit at the One Stop Service Unit in the Administrative City of the Central Jakarta.
Keywords: One Stop Service Unit, Quality of Service, professionalism