Role of Communication in Achieving Organisational Efficiency: A Study of Veritas University, Abuja (Published)
The study was carried out to investigate the specific role communication played in achievement of efficiency in Veritas University, Abuja. Descriptive survey research design was adopted with questionnaire used as research instrument for data collection. Data collected was analysed through Descriptive method and findings revealed that provision of information, mobilization, deliberation, participation, feedbac, disputes resolution were some of the specific roles of communication in achieving efficiency in Veritas University, Abuja. In doing so, horizontal communication pattern was often used compared to vertical communication and quasi-vertical communication to achieve efficiency in the areas of planning, organization, coordination, monitoring, decision making, and interpersonal relations. Social media group charts and memo were the channels often used among the employees of the commission in communication compared to other numerous channels available for use. The conclusion of the study was that communication remains a vital tool that organizations can use to achieve organizational efficiency but certain barriers also exist in the process that can limit the success of communication. The study therefore recommended that vertical communication than horizontal communication should be for optimum organizational efficiency in Veritas University, Abuja.
Keywords: Efficiency, Organization, University, communication, veritas
The Constraints Faced by Staff in Effective Communication in Kenyan Public Universities (Published)
This study was conducted at Masinde Muliro University of Science and Technology.It was designed to investigate the constraints faced by Staff ineffective Communication in Kenyan public universities.The study specifically investigated the constraints faced by staff in effective communication in theKenyan Public Universities.Literature was reviewed in relation to the above stated objective. The study sample was drawn from MMUST and involved both academic and administrative staff. The sample size was one hundred and fifty two (152) which represents 77.6% of the target population. Stratified random sampling techniques based on the respondents job descriptions were used. The instruments for data collection involved use of questionnaires and information from secondary data materials for instance the University Act of 2007 and the employee survey findings of 2006. Data was analyzed using descriptive statistics. The major findings revealed that MMUST staff had experienced constraints in effectively communicating to other members of staff. The study identified the constraints faced by the MMUST staff in conveying messages citing lack of adequate working equipment and office space. The study therefore, recommended that MMSUT develops appropriate communication policies to curb the communication based problems affecting the university.
Keywords: Barrier, Channel, Constraints, Influence, Organization, Research, Teaching, communication