European Journal of Logistics, Purchasing and Supply Chain Management (EJLPSCM)

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Service delivery

Influence of Public Procurement Practices On Service Delivery in Kilifi County Government, Kenya (Published)

The concept of procurement has dominated most the functions of the county governments because of its value in the role of enhancing and promoting delivery of services. This research sought to study the influence of public procurement practices on service delivery in Kilifi County government, Kenya. The study was guided by the following objectives: To assess the influence procurement planning practice on service delivery in Kilifi County government; to find out the Influence of tendering practice on service delivery in Kilifi County government; to determine the influence of procurement policies on service delivery in Kilifi County government and finally to establish the influence of financial management practice on service delivery in Kilifi County government. The study adopted descriptive research design. The study was guided by three theories namely agency theory, stakeholders and contingency theory. Employees who dealt with procurement were selected purposively and census technique was adopted to select respondents from procurement department. The study population comprised of 70 respondents that included the procurement staff, head of procurement as well as committee members of the budget. Primary data was collected using closed-ended questionnaires. A pilot study was done in Mombasa County to determine any possible weakness in the instruments. Data was analyzed using Statistical Software for Social Sciences (SPSS). Cronbach Alpha used to measure the coefficient of reliability that yielded 0.788 in this study. Frequency distribution table were used in the presentation of the data. Multiple regression models were used to analyze data. The findings of the study showed that the predictors variables that included Procurement planning practice, Tendering Practice, Procurement Policy and Financial Management Practice explained 81.7% in the variation of service delivery in Kilifi County with the R square value (R2=0.817). The study concluded that independent variables    significantly influenced the service delivery in Kilifi County with; Procurement planning practice X1 (β =0.433, p˂ 0.05); Tendering Practice X2 (β =0.001, p˂ 0.05); Procurement Policies X3 (β =0.326, p˂ 0.05) and Financial Management Practice X4 (β =0.098, p˂ 0.05). The study recommends that the county leadership should come up with relevant tendering policies to ensure openness, integrity and transparency in all tendering process. There should be strong financial management mechanisms to avoid wastage during procurement functions and processes. In addition, all county stakeholders should be involved in the procurement process for the purpose of ensuring timely service delivery in line with the procurement specifications.

Citation: Mwakiru W.and  Barasa  P.W. (2022) Influence of Public Procurement Practices On Service Delivery in Kilifi County Government, Kenya, European Journal of Logistics, Purchasing and Supply Chain Management, Vol.10 No.2, pp.15-35


Keywords: Kilifi county government, Procurement Planning, Service delivery, financial management, tendering practice


The Public procurement in Uganda and the rest of the world is increasingly coming under pressure to go beyond the implementation of policies and procedures and to produce results in service delivery. However in Uganda despite the availability of institutional frame work and policies, there have been some challenges in the management of tactical procurement to yield the expected results. This study was conducted to examine the influence of tactical procurement process, competence of stake holders and strategic interventions in tactical procurement in Nebbi District Local Government. Structured questionnaires were developed and administered to a sample size of 84 public procurement stakeholders in Nebbi District. Data was analyzed and interpreted using mean and the regression model. The study revealed that tactical procurement management greatly influences service delivery by (R2 value 61%, and Sig. = 0.000), which was largely attributed to the high levels at which competence of procurement management stakeholders influenced service delivery in Nebbi District (r2 = 68%, Sig. 0.046). It was noted that most of the stakeholders still have procurement knowledge gaps hence affecting service delivery management in the District. The findings further revealed that tactical procurement process and strategic interventions statistically have insignificant influence on service delivery in this study. It was concluded that tactical procurement management can positively influence service delivery in the District, and it was recommended that the District should put more resources in building capacities of stakeholders.

Keywords: Competence of Stakeholders, Service delivery, Strategic Intervention in Tactical Procurement, Tactical Procurement Management, Tactical Procurement Process


In developing countries, public procurement is increasingly recognized as essential in service delivery and it accounts for huge proportion of total expenditures. However, there is a growing recognition that, despite significant increases in resource, public service delivery is falling in many developing countries. Poor service delivery of electricity can be justified by ineffective procurement systems within an organization. The purpose of this study is to evaluate procurement practices influencing service delivery in the public sector with focus on the provision of electricity: A case study of Kenya Power. The study is based on the socio-economic and institutional theories. The objectives of the study; to establish the influence of procurement policy on service delivery, to evaluate how procurement planning influence service delivery, and to evaluate sustainable procurement practices influence on service delivery. Methodology used in the study is a case study with a focus on Kenya power. Stratified sampling technique was used to select a representative sample from a target population of 160 employees with a sample size of 100 respondents. The respond rate is 71%. A mixture of Interview and Likert- Scale questionnaire were employed. The collected data was further analyzed using SPSS and excel computer software as well as descriptive statistics. The findings revealed that: Procurement rule and regulation lack flexibility and it is hampering the procurements operations as revealed by 77.5%; Procurement planning does not take long term cost of ownership into consideration as also revealed by 39.4%; the findings also revealed 59.1% agreed that there is no Sustainable procurement practice by the company even though it has Green policy in places but, the implementation is hampered by organizational culture as well as budgetary constraint. The followings are major Recommendations: The National procurement policy or rules and regulations should be review to put into place clauses that will lead to flexibility and inclusion of emerging trends in the procurement process as procurement is an involving profession; The top management should ensure that the procurement departments are involved in all procurement and contract related activities as a result of the decentralize nature of the company’s procurement system; The planning process for electricity expansion should involve all concern departments so that planning can be done in advance before budgets are approved; Government should increase it subsidy to the company’s operation; The company should include sustainable procurement criteria within its procurement and contracting decisions.

Keywords: Electricity, Procurement Planning, Procurement Policy, Service delivery, Sustainable Procurement Practice

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