Human Resource Analytics and Employee Engagement in Selected Hospitality Firms in Lagos State, Nigeria (Published)
Employee engagement remains a critical challenge in Nigeria’s hospitality industry, with declining morale, high turnover, and service quality concerns despite increasing adoption of Human Resource Analytics (HRA). This study examined the effect of HRA on employee engagement in selected five-star hotels in Lagos State, Nigeria. A cross-sectional survey design was employed, with data collected from 394 employees across five prominent hotels using a structured questionnaire. Multiple regression analysis revealed that HRA significantly predicted employee engagement (R = 0.608; Adj. R² = 0.362; F (5,388) = 45.603, p < 0.05). Specifically, descriptive analytics (β = 0.642, t = 4.010, p < 0.05), predictive analytics (β = 0.702, t = 5.036, p < 0.05), and prescriptive analytics (β = 1.067, t = 6.628, p < 0.05) demonstrated significant positive effects, while diagnostic and operational analytics were non-significant. The findings indicate that approximately 36.2% of variance in employee engagement is explained by HRA practices, with prescriptive analytics emerging as the strongest predictor. The study concludes that strategic implementation of HRA significantly enhances employee engagement in the Nigerian hospitality sector, recommending that hoteliers prioritise predictive and prescriptive analytics capabilities to foster workforce commitment and service excellence.
Keywords: Employee Engagement, Hospitality industry, Nigeria, descriptive analytics, human resource analytics, predictive analytics, prescriptive analytics