AI is fundamentally transforming Business Process Management. Processes are now moving away from rigid systems and heading toward smarter, more flexible ones capable of learning and growing on their own. Companies are now looking to redefine their way of handling processes. There are some tools like Process Intelligence, Predictive Analytics, Cognitive Automation, and Hyperautomation that are transforming businesses remarkably. These are bringing about a significant impact in areas like finance, manufacturing, logistics, and customer service. Companies using AI in BPM see better adaptability, efficiency, compliance, and customer satisfaction than those sticking to older methods. The AI process improvement cycle changes every step, like discovery, design, and monitoring, making everything more data-driven and less reliant on human input. But adopting AI in BPM isn’t without its challenges. Businesses can run into problems like tech issues, bad data, and trouble adapting to changes, along with some ethical and governance worries. Being aware of these challenges and coming up with strong plans is important for companies to make the most of AI in business process management and stay ahead in a changing market.
Keywords: : hyperautomation, Artificial Intelligence, Business Process Management, Digital Transformation, process automation
