This systematic review examines the transformative impact of Artificial Intelligence (AI) on incident management systems across various organizational contexts. The article analyzes the evolution from traditional rule-based approaches to AI-powered solutions, highlighting significant improvements in operational efficiency, response times, and incident prevention capabilities. Through a comprehensive analysis of implementation challenges and success metrics, the article demonstrates how AI-driven systems have revolutionized incident detection, classification, and resolution processes. The article encompasses multiple performance indicators, exploring how machine learning algorithms, natural language processing, and predictive analytics have enhanced incident management frameworks while addressing integration challenges and human factors in system adoption.
Keywords: Artificial Intelligence, enterprise operations, incident management, machine learning, predictive analytics
