Empowering Citizen Developers: Evaluating the Usability of Low-Code BPM Tools in Process Design (Published)
Low-code Business Process Management (BPM) tools have emerged as key enablers in the democratization of software development by empowering “citizen developers” non-IT professionals who build and modify business processes. This article evaluates the usability of leading low code BPM platforms in enabling non-technical users to design and implement workflows. Through a mixed-method approach involving usability testing, surveys, and expert interviews, the evaluation investigates tool learnability, user satisfaction, error rates, and cognitive load across multiple platforms including Microsoft Power Automate, Appian, OutSystems, Mendix, and Pega. Results indicate that while most platforms effectively support basic process creation, significant challenges persist in areas of model complexity, exception handling, and process monitoring features. The article findings reveal a fundamental tension between simplicity for novice users and power for complex business requirements, suggesting that progressive disclosure mechanisms offer the most promising approach to balancing these competing needs. The article concludes with practical guidelines for improving usability and adoption of low code BPM tools among citizen developers.
Keywords: Business Process Management, Digital Transformation, citizen development, low-code platforms, user experience
AI-Driven Design Systems: The Future of Scalable UI Frameworks (Published)
The integration of artificial intelligence in design systems has revolutionized user interface development, marking a paradigm shift in digital product creation. AI-driven design systems enhance workflow efficiency through automated component generation, pattern recognition, and accessibility compliance monitoring. These advanced systems leverage deep learning models, neural networks, and computer vision technologies to process user interactions and adapt interfaces dynamically. Across various sectors, including SaaS, financial services, and healthcare, the implementation of AI-powered design systems has demonstrated significant improvements in development cycles, user engagement, and cost efficiency. The automation of design processes enables teams to focus on strategic initiatives while maintaining consistency across platforms. Machine learning algorithms optimize user experiences through personalized interface delivery and automated testing frameworks. The transformation extends beyond operational metrics, encompassing enhanced accessibility compliance, reduced technical debt, and improved cross-team collaboration. This technological evolution represents a fundamental advancement in how organizations approach interface design and user experience optimization.
Keywords: Artificial Intelligence, design optimization, design systems, interface automation, machine learning, user experience
Narrative Inquiry into Platform Security: Understanding End-User Experiences in Smart Surveillance Ecosystems (Published)
Narrative Inquiry into Platform Security illuminates the complex interplay between technical design and user experience in smart surveillance ecosystems. By applying narrative methodologies, significant gaps emerge between platform engineering practices and end-user security awareness. These gaps manifest through four dominant narrative patterns: Black Box Integration, Security vs. Convenience Conflicts, Lifecycle Blindspots, and Evolving Expertise trajectories. Quantitative evidence reveals concerning trends, with 74.5% of users failing to change default credentials and 68.3% operating with outdated firmware. Integration points within platforms function as opaque “black boxes” for users, with only 23.7% of systems providing clear security documentation. The narrative patterns demonstrate how security vulnerabilities emerge not merely from technical flaws but from misalignments between technical design and social realities, with 63.8% of security incidents stemming from user misconceptions rather than system failures. Through structured narrative collection from 47 participants representing diverse user profiles, the findings inform a novel educational framework that transforms complex security concepts into accessible narratives. This framework demonstrates substantial improvements in security practice adoption and significant reductions in high-risk configurations, contributing to the development of more intuitive, secure smart surveillance ecosystems that proactively mitigate potential security threats.
Keywords: Narrative inquiry, platform security, security touchpoints, smart surveillance, user experience
The Business Case for Accessibility: How Inclusive UI Engineering Drives Economic Growth (Published)
This article presents the compelling business case for digital accessibility, demonstrating how inclusive UI engineering drives tangible economic growth beyond mere compliance. Organizations implementing accessibility standards experience significant benefits across market expansion, legal risk reduction, operational efficiency, and brand loyalty. The economic impact extends from the substantial disability market to improved performance metrics across all user segments. Companies integrating accessibility into development workflows report enhanced code quality, reduced maintenance costs, and accelerated innovation cycles. Case studies from financial services company illustrate how accessibility implementation transforms both product performance and organizational capabilities. The article provides a structured implementation framework for organizations at any stage of accessibility maturity, offering practical governance models and progressive strategies that generate measurable business returns while creating more inclusive digital experiences.
Keywords: Accessibility, Brand Equity, digital inclusion, economic benefits, user experience