Artificial Intelligence and Cloud Computing: Transformative Forces in the Modern Insurance Ecosystem (Published)
This article examines the transformative impact of artificial intelligence and cloud technologies on the insurance industry, analyzing their applications across multiple operational domains. Through detailed investigation of industry implementations and case studies, emerging patterns in technology adoption and operational efficiencies become evident. AI and cloud technologies enable insurers to develop more accurate risk models, accelerate claims processing, enhance fraud detection, and deliver personalized customer experiences. The final section discusses regulatory considerations, ethical implications, and future directions, providing a comprehensive framework for understanding the ongoing digital transformation in the insurance sector and its implications for industry stakeholders.
Keywords: Artificial Intelligence, Claims Automation, Cloud Computing, Customer Experience, Risk Assessment, insurance technology