The Transformation of Incident Management Through Artificial Intelligence: A Systematic Review (Published)
This systematic review examines the transformative impact of Artificial Intelligence (AI) on incident management systems across various organizational contexts. The article analyzes the evolution from traditional rule-based approaches to AI-powered solutions, highlighting significant improvements in operational efficiency, response times, and incident prevention capabilities. Through a comprehensive analysis of implementation challenges and success metrics, the article demonstrates how AI-driven systems have revolutionized incident detection, classification, and resolution processes. The article encompasses multiple performance indicators, exploring how machine learning algorithms, natural language processing, and predictive analytics have enhanced incident management frameworks while addressing integration challenges and human factors in system adoption.
Keywords: Artificial Intelligence, enterprise operations, incident management, machine learning, predictive analytics
AI-Augmented Cloud Engineering: Enhancing Human Decision-Making in Cloud Automation (Published)
The AI-Augmented Cloud Engineer model represents a transformative approach to managing complex cloud environments by combining artificial intelligence capabilities with human expertise. This article explores how predictive analytics, recommendation engines, and AI-based anomaly detection can support engineers in critical tasks while maintaining human decision-making authority. Through practical applications in resource optimization, compliance enforcement, and incident management, organizations can achieve significant operational improvements while preserving the irreplaceable value of human judgment. The implementation strategy emphasizes starting with augmentation rather than automation, investing in upskilling, defining clear boundaries, building feedback loops, and measuring combined human-AI effectiveness. A financial services case study demonstrates the practical benefits of this approach, highlighting how AI can serve as a force multiplier for cloud engineering teams without replacing human expertise. As cloud technologies continue to evolve, this symbiotic relationship between AI systems and human engineers will become the foundation for next-generation infrastructure operations that balance automation efficiency with engineering creativity.
Keywords: AI decision Support, AI-augmented cloud engineer, compliance enforcement, human-in-the-loop, incident management, multi-cloud management, resource optimization