The Intelligent E-Commerce Ecosystem: AI-Powered Transformation Across the Customer Journey (Published)
This article analyzes the transformative impact of artificial intelligence across the entire e-commerce ecosystem. The article explores how AI is revolutionizing customer experiences from initial discovery through post-purchase support, creating a paradigm shift from static interfaces to highly personalized, dynamic shopping journeys. It shows front-end applications including deep personalization algorithms, predictive search, and conversational interfaces; transaction-layer implementations spanning pricing optimization, fraud detection, and checkout enhancement; back-end innovations in warehouse automation, delivery systems, and proactive issue resolution; and post-purchase intelligence encompassing virtual assistance, returns management, and retention strategies. The article analysis draws on extensive research to quantify the operational and economic benefits of AI implementation while identifying emerging technologies, ethical considerations, and critical research gaps that will shape future development in the field. This examination reveals how AI is fundamentally reconceptualizing e-commerce from a collection of discrete transactions into an integrated, intelligent ecosystem
Keywords: Artificial Intelligence, Digital Search, E-commerce personalization, Intelligent automation, customer journey optimization, predictive analytics