European Journal of Business and Innovation Research (EJBIR)

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Human Resources Management Practice and Behavioural Intention on Internet Free Banking in Nigerian Deposit Money Banks


The study looked at the impact of human resource management techniques on clients’ willingness to sign up for free internet banking at Nigerian Deposit Money Bank. The study was conducted using a descriptive survey research approach. The study population is made up of employees from various Deposit Money locations. The sample size was 167 people, chosen using a census sampling technique. The study’s primary data was acquired through a standardised questionnaire. The collected data was evaluated using a regression model. The findings revealed that recruitment has a positive impact on client behavioural intention; that performance appraisal has a positive impact on client behavioural intention; and that employee participation has a positive impact on client behavioural intention. As a result, it was concluded that human resources management practices have a positive impact on client behavioural intention, based on which the recommendation was made.

Keywords: Human Resources Management, Performance Appraisal, Recruitment, consumer behavioural intention, employee participation

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