Management Information Systems and Competitive Advantage of Energy Firms in Nigeria (Published)
This study explores the significance of Management Information Systems (MIS) in securing a competitive edge for energy companies in Nigeria. In light of the increasing intricacies of operations within the energy sector, especially amidst a landscape characterised by digital transformation and international competition, Management Information Systems have become an essential strategic instrument. The study employs a secondary data approach, extracting insights from established literature, industry reports, and empirical studies to examine the role of Management Information Systems in enhancing cost efficiency, fostering innovation, improving customer service, and informing strategic decision-making. The findings indicate that although the adoption of Management Information Systems has resulted in notable enhancements in operational performance within technologically advanced energy firms, numerous organisations in the sector—particularly public and under-resourced entities—persist in encountering obstacles such as insufficient strategic alignment, inadequate digital infrastructure, and frail data governance. The research further highlights the significance of harmonising Management Information Systems with the overarching objectives of the organisation, while also underscoring the necessity for capacity enhancement and conducive governmental policies. The conclusion drawn is that the strategic implementation of Management Information Systems, coupled with institutional reforms, has the potential to serve as a significant catalyst for competitive advantage within Nigeria’s energy sector. Suggestions are put forth to bolster strategic alignment, refine digital infrastructure, and elevate data quality to fully leverage the advantages of Management Information Systems within the industry.
Keywords: Competitive Advantage, Management Information Systems, Nigeria, Operational Efficiency, data governance, energy sector, strategic alignment
Strategic Innovation, Digital Dexterity and Service Quality of Selected Quoted Deposit Money Banks in Nigeria (Published)
A company’s approach for enhancing service quality through digitalization of services aims to produce digital-based services that respond to consumers’ increasingly digital requirements. Similarly, the banking industry keeps innovating to improve the quality of its services. Adoption, execution, and proper use of innovation and digitalization in financial services are techniques that can address issues that arise in terms of increasing banking service quality. However, in recent years, difficulties such as bank service reliability, reduced service responsiveness, a lack of empathy, and insufficient service assurance have been identified as significant factors negatively influencing bank service quality. Despite several research on strategic innovation and service quality in developed economies, few studies have been conducted in Nigeria. Hence, this study examined the effect of strategic innovation and digital dexterity on service quality of selected Quoted Deposit Money Banks in Nigeria. Survey research design was adopted. The population was 6,975,037 corporate customers and 4,873 employees of eight systemically important deposit money banks operating in Lagos, Nigeria. A sample size of 501 corporate customers and 464 bank employees was determined using Raosoft calculator. Convenience sampling technique was adopted in selection of bank corporate customers, while stratified random sampling technique was adopted for the bank employees. A validated questionnaire was used to collect data. Cronbach’s alpha reliability coefficients for the constructs ranged from 0.79 to 0.92. The response rate was 95.4%. Data were analyzed using descriptive and inferential statistics. Findings revealed that strategic alignment (β = .872, t = 8.611, p = .000), strategic foresight (β = 0.941, t = 10.295, p = .000), organizational readiness (β = 0.983, t = 11.656, p = .000), and organizational responsiveness (β = 1.046, t = 15.263, p = .000) have positive and significant effect on service quality. While organizational pro-activeness (β = -.035, t = -.517, p = .605) and organizational flexibility (β = -.099, t = -1.573, p = .116) have negative and insignificant effect on service quality of the selected Quoted Deposit Money Banks in Nigeria. The study concluded that strategic innovation dimensions and digital dexterity dimensions had significant effect on service quality of the selected Quoted Deposit Money Banks in Nigeria. The study therefore recommends that bank management should insist and practice continued strategic innovation and digital dexterity to improve the overall service quality of their Banks.
Keywords: organizational flexibility service quality, strategic alignment, strategic foresight digital dexterity, strategic innovation