European Journal of Business and Innovation Research (EJBIR)

EA Journals

Service delivery

Human Information Infrastructure and Administrative Efficiency (HIIAE) Of Selected Enterprises in the Civil Aviation Industry in the South-South, Nigeria (Published)

This paper examined how human infrastructure impacts on administration efficiency of aviation industry in Nigeria. In line with the purpose of this paper as stated, population of this study comprises of 80 senior and junior staff of the various ICT departments of four Airports operating in the South-South of Nigeria. The Taro-Yamene sample size determination formula was used to determine the sample size. The objective of this study is to assess the relationship between human infrastructure impacts on administration efficiency of aviation industry.  Questionnaires were the major instruments used in gathering primary data which were analyzed using regression analyses. The study found that aviation industry can achieve improvement along the terms of administration efficiency if the aviation industry is able to improve on their products and deliver on their service more effectively and efficiently base on the findings, we recommends that in order for firms to maintain their attractiveness in the industry, they must have be conscious what modern technology is available in the industry and apply same on their own business as this will help the in  expanding their market coverage with different products.

Keywords: Administration, Efficiency, Human, Infrastructure, Innovation, Service delivery

Team Building and Employee Performance In Selected Breweries in South East, Nigeria (Published)

Individual and socio-cultural differences among team members in breweries in the South East in particular and Nigeria in general constitute a challenge to effective teamwork, thereby giving rise to inconsistencies among team members. It becomes important to ascertain the relationship between harmonization and service delivery in selected breweries in South East, Nigeria. The general objective of the study is to examine team building and employee performance in selected breweries in South East, Nigeria, while the study specifically ascertained the relationship between harmonization and service delivery of the selected breweries in South East, Nigeria. The study used descriptive survey design with a sample size of 262 respondents. Pearson Product-Moment Correlation Coefficient on SPSS ver.22 was used to test the hypothesis at 0.05 level of significance. The study revealed that when there is harmony among the employees of an organization, there is always cohesion, trust, commitment, and understanding of the team dynamics, thereby improving the service delivery of employees of the selected breweries in South East, Nigeria. It was therefore recommended that breweries in South East, Nigeria should employ managers that would be saddled with the responsibility of building harmony through trust among the employees while building teams for effective service delivery; and also ensure that team building should go with policy that would checkmate the excesses of the teams

Keywords: Employee Performance, Harmonization, Service delivery, Team Building

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