Determinants of Customer Patronage for Local Food Restaurants in a Typical Sub-Saharan African Context (Published)
This study centers on the determinants of customer patronage for local food restaurant in Awka metropolis. There exists dearth of empirical studies on the patronage behavior of customers of local food restaurants in Awka metropolis. The study employed survey design and the population of study is the customers of local food restaurants in the area. The sampling technique used was quota sampling and the sample size is 246 respondents. The research instrument was questionnaire while data collected were subjected to reliability test using factor analysis. The result of the multiple regression analysis shows that food quality is the best predictor of customer patronage of local food restaurants follow by food varieties, convenient location, cultural influence, physical environment and service quality while price is not a significant determinant. We therefore recommend that local food restaurant operators should improve on the quality of meals served; provision of varieties of meals with different spices and meals should express the culture of the customer among others.
Keywords: Customer patronage, Food Marketing, Nigeria, local food restaurants, sub-Saharan Africa