Factors Influencing Continuous Intention to Use Mobile Payment Platforms in Southeast, Nigeria (Published)
This study centers on the factors influencing the continuous intention to use mobile payment platforms in south-east, Nigeria. Although the extant literature is gorged with studies on mobile payment technology adoption behaviour, empirical investigations that examine the predictors of continuous use of mobile payment platforms in a typical developing economy with huge informalities is lacking and under-reported. The broad objective of this study is to empirically investigate the factors that influence the continuous use of mobile payment platforms in South-east, Nigeria. In order to achieve this objective, positivism was adopted as the research philosophy while the area of study comprised Enugu city, Awka, Umuahia, Abakaliki and Owerri. The study population comprised active users of mobile payment platforms. The sampling technique adopted was quota sampling and a sample size of 600 respondents was statistically determined using Bill Godden Formular. The research instrument was questionnaire; validity test of the instrument was done using face and content validity while the reliability test was conducted using Cronbach’s alpha coefficient. The hypothesized relationship was tested using Multiple Linear Regression. It was found out that effort expectancy, social influence, facilitating conditions, intrinsic motivation and prior experience were positively significant to continuous intention to use mobile payment platforms while performance expectancy and price value are not. It was concluded that when used for predicting continuous intention to use mobile payment platforms in the innovation marketing field, the unified theory of acceptance and use of technology should be extended to include variable such as prior experience. It was recommended that mobile payment service providers should design and develop incentives that will encourage frequent usage, they should use social media influencers among others.
Keywords: Developing Economy, Nigeria, continuous intention, mobile payment platforms, unified theory of acceptance and use of technology
Psychological Impact of Downsizing on Survivor-Managers in a developing Economy (Published)
Despite the importance of psychological wellbeing of survivors to the attainment of the envisaged goal of the downsizing practice, research on this group of workers is still limited particularly in Nigeria. The study aims at exploring the psychological impact of downsizing on survivor managers in Nigeria using a qualitative research approach. More specifically, unstructured and semi-structured interviews were carried out at different stages with a total of 20 interviewees. Data were analysed and coded using a data-driven thematic analysis. The finding revealed that anxiety, a feeling of uncertainty, insecurity of job, reduction in individual motivation and poor communication influenced the survivors negatively. These negative psychological and emotional impact exhibited by the survivor employees are linked to lack of jobs, high rate of unemployment, and lack of social security and culture. The outcome of the study would provide implications for human resources managers in Nigeria who often deal with downsizing and engaged in psychological contract breach.
Keywords: Developing Economy, Nigeria, Survivor-managers, downsizing, psychological impact