European Journal of Accounting, Auditing and Finance Research (EJAAFR)

EA Journals

Internet Payment

The Impacting of the 4.0 Industrial Revolution to Vietnam Commercial Banks: A Case of the Opportunity and Challenge for the Payment (Published)

In Vietnam, the 4.0 industrial revolution has had a strong impact and promises to create more opportunities and motivation for commercial banks to develop retail banking, especially in enhancing the application of innovative business solutions and breakthrough technology to improve management capabilities, automate business processes and develop cutting-edge retail banking services to deliver seamless customer experience for developing the payment. In addition to the great opportunities, the 4.0 industrial revolution also poses many challenges for commercial banks in enhancing their competitive advantage, upgrading their information technology infrastructure to ensure security and security. New distribution channels and service products for developing the payment. The objectives of this paper were not only to look into the relevant literature but also to find common ground regarding the payment development of commercial banks in Vietnam and reports the results of a survey of 300 persons working for the financial sector in Vietnam. In this paper, the researcher used explore factor analysis (EFA) for determining that are components of the payment of commercial banks in Vietnam. This paper conducted during the time from July 2017 to March, 2018. In addition, the research result showed that there were 300 persons working for the financial sector in Vietnam interviewed but 270 persons processed and answered 12 questions. The researcher had analyzed KMO test, the result of KMO analysis used for multiple regression analysis. Persons’ responses were measured through an adapted questionnaire on a 5-point Likert scale. Hard copy and online questionnaire were distributed among persons working for the financial sector in Vietnam

Keywords: Financial Sector, Internet Payment, The Commercial Bank, e-Banking

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