Strategic Procurement Practices and Organisational Performance in Selected Nigerian Federal Ministries (Published)
In Nigerian federal ministries, challenges of inefficiency, non-compliance and poor institutional performance continue to plague public procurement, but there is little empirical research to date that explores how organisational performance is influenced by a combination of strategic procurement dimensions in this particular context. This research examined how procurement planning, supplier relationship management, risk management practices and sustainable procurement have impacted organisational performance in the selected federal ministries in Nigeria. A quantitative cross-sectional design was embraced with the data being gathered on 376 procurement related employees in 36 federal ministries using structured questionnaires and analysed using multiple regression. The results establish that procurement planning (β = 0.412, p < 0.001), supplier relationship management (β = 0.261, p < 0.001), risk management practices (β = 0.198, p < 0.01), and sustainable procurement (β = 0.143, p < 0.05) all positively and significantly affect organisational performance, with the model explaining 63.4% of performance variation. Procurement planning exerts the strongest effect, while sustainable procurement records the weakest. Federal ministries require structured procurement planning systems, formalised supplier governance frameworks, and regulatory support for sustainable procurement adoption to achieve measurable performance improvements.
Keywords: Organisational Performance, Procurement Planning, risk management practices, strategic procurement, supplier relationship management, sustainable procurement
ANALYSIS OF THE IMPACT OF EMOTIONAL INTELLIGENCE ON ORGANISATIONAL PERFORMANCE: A BANKING PERSPECTIVE (Published)
The popularity of emotional intelligence in service marketing is on the ascendency. Its popularity could also be attributed to its potential for business growth. This study seeks to analyse and verify the impact of emotional intelligence on organisational growth in the banking sector of Ghana. The study adopts a quantitative research technique in which hypotheses are tested to verify the relationship between emotional intelligence and organisational growth in terms of return on investment. The study is based on 20 banks in Ghana. Pearson’s correlation test, partial correlation test and ordinary least squares regression analysis were used in testing hypotheses. Findings of this study indicate that emotional intelligence is positively related to organisational performance (p < .05). Emotional intelligence also significantly predicts organisational performance (p < .05) with a variability of 30.6%, while it has a significant moderating effect on the relationship between customer satisfaction and business performance (p < .05). It is recommended that banks formalise and regularise their investments in the acquisition of emotional intelligence skills for maximum organisational performance.
Keywords: Banking, Emotional Intelligence, Organisational Performance, Service delivery