Salient Issues in Marketing Analytics (Published)
Citation: Linus Osuagwu (2022) Salient Issues in Marketing Analytics, British Journal of Marketing Studies, Vol. 10, Issue 1, pp.32-46,
Abstract: The paper utilized materials from relevant extant literature and cognate experience to discuss marketing analytics with regard to its tools, relationship with big data, applications and challenges, and proposes research direction in cognate areas. Specifically, the paper posits that marketing analytics has some salient issues such as equivocal conceptualizations, strong connections with big data, myriad of tools and applications, in addition to associated challenges. These stated salient issues may not be exhaustive enough to represent all the cognate issues associated with marketing analytics, especially in contemporary times. This is a major limitation of the paper which can be addressed in future research efforts. Therefore, relevant empirical research streams are suggested in the paper to investigate these salient and other cognate marketing analytics issues in different contexts, including sectors, business types, and countries. The insights from the paper are likely to have practical and theoretical implications and relevance for marketing managers, organizational researchers and data scientists, among others, regarding marketing analytics tools, applications, connections with big data, and implementation challenges.
Keywords: Big Data, Marketing, Marketing Analytics, data analytics, machine learning tools
Uberization of Customer Needs With Data Analytics: How Marketing Strategy Lifts Products Innovation (Published)
An unprecedented explosion of innovation in the areas of big data, cloud computing, artificial intelligence, robotics, block-chains, self-driving cars, and mobile services has made changes permanent with higher customer expectations and growing switching loyalty to new products and services. The central question addressed by the study is how the digital fragmentation is disrupting the global business environment for new product growth, customer experiences and marketing innovation in supporting marketing decisions. This study used qualitative content analysis methodology and relied on recent marketing research articles, case studies, and digital analytics surveys. The findings of the study contribute to the evolving discussion on how the innovative digital globalization powered by free-flowing data with evolving customer experiences is giving way to the success of the new product. The final sections provide directions for future digital innovation, the customer experience research and product marketing success, with significant implications for academicians, practitioners, and policymakers
Keywords: Customer Experience, Customer Needs, Digital Innovation, Marketing Analytics, Product Marketing Strategy, data