Tourism Service Quality Affecting the Satisfaction of Foreign Tourists: A Case Study Of Ho Chi Minh City (Published)
In recent years, there is competition among tourist destinations that has been very drastically. This competition of service quality has forced destinations to restructure to increase their competitive and to attract tourists. Therefore, the study goal is to find out the determinants affecting the satisfaction of foreign tourists in Ho Chi Minh City (HCMC). The researchers surveyed 600 foreign tourists who are visiting HCMC destinations and answered 29 questions but sample size of 565 samples processed. The data collected from June 2019 to December 2019 in HCMC. Simple random sampling technique. Cronbach’s Alpha and the exploratory factor analysis (EFA) analyzed and used for Structural Equation Modelling (SEM) technique. Foreign tourists’ responses measured through an adapted questionnaire on a 5-point Likert scale. Finally, the finding of the study has tourism service quality factor which affecting the satisfaction of foreign tourists in HCMC with significance level 0.01.
Keywords: HCMC., Quality, Satisfaction, Service, Tourism
Factors Affecting The Price of the Real Estate: A Case of Ho Chi Minh City (Published)
The objective of this study is to explore the determinants affecting the price of the real estate in Ho Chi Minh City (HCMC). The research results provided the basic information for investors, customers and managers to make optimal investment decisions on real estate market in HCMC, Vietnam. Besides, the researchers surveyed 250 investors in real estate who answered 28 questions. The primary sources of data collected from January 2019 to July 2019 and simple random sampling technique. The Data analyzed Cronbach’s Alpha and the exploratory factor analysis (EFA) which used for multiple linear regression technique and using partial least squares method. Investors’ responses measured through an adapted questionnaire on a 5-point Likert scale. Hard copy distributed among 5.000 investors in HCMC. Finally, the findings of the study have six factors affecting the price of real estate in Ho Chi Minh City (HCMC) with significance level 0.05.
Keywords: HCMC., Price; market; real estate, investors and HCMUNRE
Studying the Determinants Affecting the Consumers’ Loyalty of Traditional Market in Ho Chi Minh City (Published)
This study aims to explore the factors affecting consumers’ loyalty to traditional markets in Vietnam. This is one of the first research papers to develop the measurement scale as well as the theoretical model illustrate the relationship between service quality, customer satisfaction and customer loyalty to traditional markets. The research results surveyed customers who regularly shop at traditional markets in Ho Chi Minh City (HCMC), the theoretical model taken together with the scale five level. The official quantitative studied with a sample of 300 customers (shoppers) who are regular shopping experience. The data collected from January 2017 to March 2018 in HCMC and random sampling technique. The Data analyzed Cronbach’s Alpha and the exploratory factor analysis (EFA) which used for Structural Equation Modelling (SEM) technique. The tested results have nine out of ten accepted hypotheses. Quality of service, satisfaction and cultural factors are the positive factors, directly to the loyalty of consumers with traditional markets. This result provides a new dimension of loyalty in the Vietnamese retail market. Finally, the researchers have managerial implications for improving consumers’ loyalty with traditional market in the future.
Keywords: Customers, HCMC., Loyalty, Satisfaction, Traditional Markets